thank you so much for all the help in such a critical time. it is very nice to know i’m in good hands and my issues will solved. Thanks all that helped out!! Thanks Johnathan!! Thanks Herminio!!! 👍😊👍
Our Customer Satisfaction
Top Reviews
Randy C.
11/20/2023
on ticket #1022325 - NAS Offline
Quick response and help from Brian as always. Additional information provided that will help me plan to address the issue in the future. Thank you!
Christine G.
11/16/2023
on ticket #1022902 - Disk Space
The tech took a very short time in fixing the problem and went above helping me out with hopefully deterring future issues
John S.
10/26/2023
on ticket #1021371 - Phone Issue
Dave was very helpful and did a lot of troubleshooting to find the problem. he also checked back regularly to see if there were any more problems. Excellent customer service. 10 out of 10!!
Katie H.
10/18/2023
on ticket #1020416 - Review Account lock outs for Katie's Account
Sam did a great job of working through the problem with me and scheduling a convenient time to resolve the issue. Thanks!
Gene H.
10/16/2023
on ticket #1020321 - calls are going to a mailbox that says it can't take messages
Braeden was willing to stop by the office multiple times to work on the various laptop problems. He was able to find the problem with the usb ports on the newest laptop.
Bruce M.
09/21/2023
on ticket #1017849 - Engineering Laptop - COM1 Port Problem
As always you guys hung in there during multiple calls to our 365 vendor to make sure this was up and running. Thanks for the patience and fantastic customer service!
William T.
09/18/2023
on ticket #1018331 - Voicemail to Email for user
SmileBack Rating
100
100
All Reviews
"Tim was excellent responding in a timely manner and was able to walk me thru elements I wasn't at all familiar with. He gave me options for resolution and assisted from start to finish. Excellent service and response, thank you."
Tim P.
06/18/2020 | on ticket #903843 - Non-ShoreTel Phone Configuration
"Bryan always does a great job for us! easy to work with and knows his stuff. :)"
Randy C.
06/12/2020 | on ticket #903622 - issues pinging
"My issue was resolved within minutes. Tim has a very positive attitude and was very friendly and helpful. Thank you!!"
Bonnie B.
06/12/2020 | on ticket #903829 - Phone Greeting Changes
"Tim was very courteous and quick in his troubleshooting efforts."
Tim S.
06/12/2020 | on ticket #903838 - Call Failures
"great job, thank you"
John W.
06/11/2020 | on ticket #899601 - Toledo Store and the Cincinnati office having issues
"Tim was super helpful, and detailed on adding the phones."
Chris P.
06/08/2020 | on ticket #902999 - Instructions for adding new user and phone
"Brian is so helpful. I really appreciate his product knowledge and his effort to solve an issue. Thank you!"
Bridget P.
06/08/2020 | on ticket #903178 - cannot find printer icon or outlook
"Brian O. was quick to respond and the issue was resolved (and saved me a huge hassle!)"
Tiffany K.
06/05/2020 | on ticket #902975 - Deleted folder
"Our technician, Brian, knew where to look and knows the product I am using. Thank you so much for the prompt response in fixing the issue."
Bridget P.
06/05/2020 | on ticket #902970 - Files opening in read only mode
"Thanks to Brian, he was able to correct my issue very quickly."
Diane S.
06/04/2020 | on ticket #902825 - DELETED FOLDER IN EMAIL
"Awesome! Certainly more work than normal but a quick rebuild and back up and running."
Daniel B.
06/04/2020 | on ticket #901719 - Offline Server Monitor
"I had some issues getting things done or communicating on my end, Tim got everything done that we needed and did it quickly and efficiently."
Fran S.
06/03/2020 | on ticket #902626 - need hours changed
"Tim, was yet again exceptional with his level of service. Can't thank him enough for his speedy responses!!!!"
Josette S.
05/28/2020 | on ticket #901488 - RE: Sign in to Ext 102 computer
"Tim figured out that there was a MAC address mismatch on our vPhone! Restaart corrected the issue."
Matt M.
05/27/2020 | on ticket #901799 - unable to take phone off softphone
"I had an issue that I reported and Brian was ALL OVER fixing it ASAP IT issues need fixed as quickly as possible my issue was fixed very quickly THANK YOU"
Tammy A.
05/19/2020 | on ticket #900652 - MATT & BRIAN (& WHOEVER ELSE) and printer issues
"Tim is truly an amazing asset to your company. Down to earth, doesn't talk over your level of understanding, willing to break things down for better communication of the problem or solution. Just an all around great person to have when things are not working properly or you want to try something new with the system."
Josette S.
05/18/2020 | on ticket #900505 - Connect Client User not Adding to Favorites
"Jordan did a good job. I appreciated that he didn't rush to close the ticket but kept it open until the task was finished."
Jeff S.
05/18/2020 | on ticket #896830 - Santa Clara Site Turn Up 5/12 2PM ET
"Absolutely fantastic service! Tim is a delight!"
Laura B.
05/14/2020 | on ticket #900636 - setup softphone users
"Tim, was remarkable at understanding our needs and professionally implementating an amazing fix.
"
Josette S.
05/12/2020 | on ticket #899415 - question about schedule and greetings and what is possible
"Amazingly fast response time."
Jennifer E.
05/07/2020 | on ticket #899632 - Files Deleted From Network
"I truly appreciate the quality of service TTx delivers"
Suzanne S.
05/04/2020 | on ticket #899137 - Not Ringing "Speaker" Outside of OP Office (not Overhead).
"Problem was corrected promptly by a friendly tech."
Joe T.
05/04/2020 | on ticket #899366 - can't login to PC/ wrong credentials
"Brian fixed our issue, Brian always does a good job for us."
Randy C.
04/30/2020 | on ticket #898799 - timeclock issue
"Brian was timely with his help and he even looked at an additional concern I was having with Acrobat and answered a technical question I had. During this heavy work from home time it is helpful and reassuring to have tech assistance and answers quickly. Thank you!"
Christine G.
04/28/2020 | on ticket #898906 - Missing U Drive
"Brian set up my VPN and now I can work from home! He also answered some extra questions for me, and it was really great talking to him this afternoon. Thanks, again, Brian!"
Denise S.
04/27/2020 | on ticket #898904 - VPN for Denise
"We rec'd a quick and detailed response."
Connie R.
04/27/2020 | on ticket #898732 - Incoming Calls
"Justin saw the issue quickly and resolved it quickly."
Dan F.
04/23/2020 | on ticket #898490 - User can not hear callers in Shoretel
"Thanks John! I really appreciate your help on both clusters!! :)"
Daniel B.
04/21/2020 | on ticket #897278 - CISQDB03 & CISQDB04
"Always a pleasure dealing with folks"
Bill M.
04/17/2020 | on ticket #897979 - Upgrading fiber
"As always, job well done by Brian O!"
Shannon W.
04/17/2020 | on ticket #898115 - Plant Personnel Printer
"Quickly diagnosed the problems and worked until fixed. Attention to resolving the issues exceeded expectations. Thank you TTX."
Larry L.
04/15/2020 | on ticket #898075 - MS 365 Outlook Update Issue
"Fast, friendly, and knowledgeable!"
Leslie K.
04/15/2020 | on ticket #898078 - no audio for external numbers
"From service request to completion was quick and accurate."
Cliff S.
04/14/2020 | on ticket #897531 - Order qty ( 2 ) Sip Device Licenses
"Jordan is awesome! He answered any questions the business could come up with both intelligently and graciously. A++"
Nathan C.
04/13/2020 | on ticket #897841 - Phones down at one location
"Jordan was able to address issue complete and quiclkly"
Renee G.
04/06/2020 | on ticket #897357 - HG Operator edit request + Mozilla update request
"excellent job by Jordan once again!"
Matt M.
04/06/2020 | on ticket #897328 - ShoreTel Connect Password Reset
"Information provided was useful. Thanks!"
Andrew S.
04/06/2020 | on ticket #897018 - Button to call all phones at a facility?
"Jordan always responsive!"
Kristi B.
04/06/2020 | on ticket #897101 - Call routing
"Brian was super helpful...thanks for making the connection Matt in your absence while you were stuck on another client call, appreciate it very much. Have a good evening and stay safe"
John C.
04/01/2020 | on ticket #897035 - VPN Install
"Hi All! Every experience that I have had with TTx Teletronics is always positive and productive. The support and follow up is always delivered with excellence. I want to give a shout out to Justin Howell and Margie Casebolt who I have recently worked closely with. Thank you both for going above and beyond! I hope that you share this with the TTx team. You always do a fantastic job supporting our company. Thank you, Lynn Coneglio Office Management The Gottlieb Organization, LLC
"
Lynn C.
04/01/2020 | on ticket #893648 - UPDATE phone number to new entity.
"Expeditious response to service request and the VPN issue was quickly resolved."
Larry L.
03/31/2020 | on ticket #896908 - Add Second VPN Client Issue
"Something so simple.... thank you!!"
Jennifer E.
03/31/2020 | on ticket #896835 - Cookies Enabled
"This is a great company to work for"
David P.
03/31/2020 | on ticket #896540 - Error
"Tim is super pleasant to work with and very helpful. Thanks Tim!"
Laura L.
03/30/2020 | on ticket #896636 - Mitel call forwarding
"Information with possible solution emailed to me was correct and solved the problem!"
Richard C.
03/30/2020 | on ticket #896080 - Mobility app
"Tim was great...always helpful and cheerful."
Vivian F.
03/27/2020 | on ticket #896615 - Update the mD Automated Attendant
"Vince did a great job! Extremely knowledgeable and handled it so quickly! Thx!!!"
Jessica W.
03/25/2020 | on ticket #896256 - Call forwarding
"Tim was excellent! He listened to what I needed and designed a solution that did exactly what we needed."
Rick P.
03/24/2020 | on ticket #896211 - Dial by Name option
"This got done during a very busy week and quickly and I was educated in the process."
Renee G.
03/24/2020 | on ticket #895354 - Request for assistance with configuring call handling for inbound main
"Vince did a great job and thorough follow up."
Suzanne S.
03/24/2020 | on ticket #896206 - Inbound Calls
"It was a ton of work and Vince jumped right in"
Renee G.
03/24/2020 | on ticket #896196 - please make changes to configuration
"Very quick response"
Jeff F.
03/24/2020 | on ticket #896198 - Software Install
"The technician arrived shortly after my initial request. He was professional and did the troubleshooting and work quickly and efficiently. He was easy to work with."
Keith M.
03/23/2020 | on ticket #895755 - Alarm system
"vince went the extra mile and found a bad external number forwarding issue and pointed it out"
Renee G.
03/20/2020 | on ticket #895873 - lookup DID and advise, if none please assign
"The service provided by Matt Ryan was swift and efficient. Thank you!"
Gregory K.
03/18/2020 | on ticket #895196 - Forgotten Voicemail Password
"answered my question quickly. In general, I have always been impressed with the knowledgeable and personable support we receive from TTx. Kudos to you and your team. Please pass this on."
Eric B.
03/16/2020 | on ticket #895008 - Question
"quick response. Detailed explanation. Thank you"
Keith M.
03/09/2020 | on ticket #894437 - Setup administrator
"Always friendly and willing to help! My issue was resolved in a timely manner and efficiently!"
Meghan M.
03/05/2020 | on ticket #894346 - Printer vendor meet request
"Good timely service. Always follow up to make sure all is well."
Louis G.
03/05/2020 | on ticket #893628 - VM Unavailable
"Your team is always helpful - even when the problem is on our end!! Thank you!"
Laura L.
03/04/2020 | on ticket #893157 - Connect Client Messaging issue
"Justin got it done on time and under budget."
Matt M.
03/03/2020 | on ticket #894051 - Receptionist license
"Justin did a great job at identifying ways to fix the problem."
Jennifer T.
03/02/2020 | on ticket #892863 - Workgroup Routing Changes
"TTX/Mitel is always on top of things!"
Keith M.
02/28/2020 | on ticket #892544 - Can't login to connect on one of the surfaces
"Jonathan Hrubik was very helpful in recovering the corrupted data. I appreciated how he responded quickly to each of my messages."
Ann H.
02/27/2020 | on ticket #893466 - geodatabase data recovery
"Quick proper resolution. Thanks."
Daniel B.
02/26/2020 | on ticket #893408 - Phone is down!
"Super quick response! Got the issue taken care of immediately! Thanks so much!"
Jessica W.
02/26/2020 | on ticket #893321 - URGENT - CALLER ID COMING UP POTENTIAL SPAM
"Thanks for such a quick response on this. It was appreciated when we needed it to quickly get additional people the ability to work from home."
Jennifer E.
02/26/2020 | on ticket #896094 - Additional Users for VPN
"quick response"
Jen S.
02/26/2020 | on ticket #896461 - VPN
"Thank you for the fast response!"
Eric W.
02/26/2020 | on ticket #896505 - random phones are showing no service
"Tim was knowledgeable (and enthusiastic!) about helping and solving the issue - which he did in a very timely manner."
Iulian B.
02/26/2020 | on ticket #896416 - needs help rebooting his VOIP server
"Brian is always responsive and helpful. He also answered my questions about other potential scenarios for email that we may need to consider down the road. Much appreciated!"
Christine G.
02/25/2020 | on ticket #892691 - Question regarding blind email set up
"Prompt service took care of our issue in a timely manner."
Louis G.
02/21/2020 | on ticket #892721 - VM Not Available
"A sign of moving into 20th century! :)"
Daniel B.
02/20/2020 | on ticket #830145 - Environment rebuild
"Kyle helped me out quickly."
Jeff F.
02/18/2020 | on ticket #892345 - Password
"Thank you!!"
Daniel B.
02/17/2020 | on ticket #892239 - Library computers are getting password policies and locking out users
"Justin was quick to respond, tested a potential solution, and provided an alternative. Thank you!"
Zack G.
02/12/2020 | on ticket #891948 - Remove personal greeting of a user remotely
"Tim made sure everything was setup properly with Shortel before I sent it over to our Carrier to have changes made . Our Carrier was slow to respond, but TXX was not. Thanks!"
Scot S.
02/12/2020 | on ticket #890977 - Caller ID
"My task was completed in a timely and efficient manner with good communication."
Johannah H.
02/11/2020 | on ticket #891788 - New Phone Configuration
"Taken care of in a timely manner"
Deborah J.
02/10/2020 | on ticket #891678 - Label Printer New #1
"The promptness that the situation was resolved."
Robert A.
02/10/2020 | on ticket #891579 - need software loaded on the booking room pc
"Tim Winkler is a fantastic asset. Very patient, kind, and quick to offer options that would best serve our needs. Many thanks and excellent work!"
Zack G.
02/06/2020 | on ticket #890590 - 800 Number - Ring Multiple Phones
"as usual, Brian is the man!"
Randy C.
02/05/2020 | on ticket #891166 - FW: Lab PC Time Clock
"Got the problem fixed quickly"
Zach I.
02/04/2020 | on ticket #891258 - Sage
"Jordan was both helpful and knowledgeable!"
Nathan C.
01/30/2020 | on ticket #890772 - has some questions about setting up a new site/ said it is relatively urgent
"Timothy Winkler responded promptly after my initial call to Margie. Tim provided a resolution to my request in a courteous and professional manner in a very short period of time. Pleased with the outcome! Thank you."
Alecia P.
01/30/2020 | on ticket #890824 - question about a DID for a new employee
"Matt Ryan did an excellent job quickly advising me on resources to find options for our headset issue. Excellent work, thank you!"
Zack G.
01/30/2020 | on ticket #890813 - Shoretel Phone Headset
"Excellent service"
Deanna M.
01/28/2020 | on ticket #889772 - AT&T PRI Issues
"great service"
Deanna M.
01/28/2020 | on ticket #890722 - Auto attendant going to the default campus message
"Always great when Venice works on my issues! always get them fixed."
John W.
01/27/2020 | on ticket #890399 - Front Door unit not working
"Not only was the problem fixed, it was also explained making it a teaching opportunity to learn a new skill when reviewing information."
Robert A.
01/25/2020 | on ticket #890440 - video off a thumb drive
"I received exactly the report needed"
Renee G.
01/23/2020 | on ticket #889656 - Request for Software report for HQ server
"Brian answered super quick as usual. Thank you!"
Denise S.
01/22/2020 | on ticket #890144 - officers email off line
"Brian O did an awesome job looking into the issue and getting the application working again. Thank You!"
Shannon W.
01/17/2020 | on ticket #889403 - Timeclock
"Justin did a great job quickly diagnosing the issue and resolving it. Thank You!"
Shannon W.
01/17/2020 | on ticket #889803 - No Incoming/Outgoing Calls
"Jordan Alegant is always responsive and keeps us up to date on all issues that come up. He is truly committed to customer service and keeping issues and down times to a minimum. Always appreciated!"
Zack G.
01/10/2020 | on ticket #888652 - Call stuck between extension 4497 and 4496
"Always on time!"
Keith M.
01/08/2020 | on ticket #888240 - was unable to make/receive calls - would like to know if we can tell them why
"the problem was solved! Thanks to Justin :D"
Gerry L.
01/07/2020 | on ticket #888270 - FW: Shoretel phone issue
"Was taken care of in a timely manner."
Deborah J.
01/06/2020 | on ticket #888239 - Error on Label printer #1
"Vince was super efficient in troubletshooting Susan's problem."
Suzanne S.
01/03/2020 | on ticket #887477 - Susan VM Issues
"WE appreciate the timely response. WE wish we knew the root cause of the problem tho!"
Renee G.
01/02/2020 | on ticket #887799 - Busy Signal when dialing DID
"Dave Strogin was so helpful, talked me through everything and was quick and efficient!"
Brad B.
| on ticket #1014745 - LW issues
How We Use Net CSAT Score
The calculation
The Net CSAT Score is a single number that gives us an overall picture of how well we’re doing, based on how many positive and negative reviews we’ve received. Because it’s standardized, it’s a metric we can track weekly, and manage against. It’s calculated like this:
(Percent Positive Reviews – Percent Negative Reviews) / Total Reviews = Net CSAT Score
Feedback Collection
Every time a customer closes a support ticket, they have the opportunity to provide feedback on how well we met the expectations of our brand promise throughout that specific interaction. If they want to provide an optional comment, they are encouraged to do so. We average over 250 reviews every quarter, and broadcast our real-time CSAT score on a dashboard in our network operations center (NOC).