thank you so much for all the help in such a critical time. it is very nice to know i’m in good hands and my issues will solved. Thanks all that helped out!! Thanks Johnathan!! Thanks Herminio!!! 👍😊👍
Our Customer Satisfaction
Top Reviews
Randy C.
11/20/2023
on ticket #1022325 - NAS Offline
Quick response and help from Brian as always. Additional information provided that will help me plan to address the issue in the future. Thank you!
Christine G.
11/16/2023
on ticket #1022902 - Disk Space
The tech took a very short time in fixing the problem and went above helping me out with hopefully deterring future issues
John S.
10/26/2023
on ticket #1021371 - Phone Issue
Dave was very helpful and did a lot of troubleshooting to find the problem. he also checked back regularly to see if there were any more problems. Excellent customer service. 10 out of 10!!
Katie H.
10/18/2023
on ticket #1020416 - Review Account lock outs for Katie's Account
Sam did a great job of working through the problem with me and scheduling a convenient time to resolve the issue. Thanks!
Gene H.
10/16/2023
on ticket #1020321 - calls are going to a mailbox that says it can't take messages
Braeden was willing to stop by the office multiple times to work on the various laptop problems. He was able to find the problem with the usb ports on the newest laptop.
Bruce M.
09/21/2023
on ticket #1017849 - Engineering Laptop - COM1 Port Problem
As always you guys hung in there during multiple calls to our 365 vendor to make sure this was up and running. Thanks for the patience and fantastic customer service!
William T.
09/18/2023
on ticket #1018331 - Voicemail to Email for user
SmileBack Rating
100
100
All Reviews
"Jordan's help in getting through all of this was incredibly valuable and helpful. I cannot express enough what a great resource Jordan is. He always comes through for us and his customer service is second to none. Thanks Jordan!"
Chris B.
03/15/2022 | on ticket #963758 - Survey Button - reprogramming
"Dave is awesome and super responsive!"
Stephanie S.
03/15/2022 | on ticket #969976 - Unable to print.
"Very professional and friendly."
Renee M.
03/15/2022 | on ticket #969950 - Password change
"Sam is very helpful and appreciate his insights."
Beatriz C.
03/14/2022 | on ticket #969474 - Dial by Name not working.
"I am SO happy to have Kyle with us. He's always pleasant and always helpful."
Lynne P.
03/11/2022 | on ticket #969636 - Windows issue
"Chris Bittner is always a huge help to us and goes out of his way to make sure that we get everything we need."
Tom C.
03/11/2022 | on ticket #968030 - Upgrade Switch Firmware
"Fast prompt response time"
Jeffrey G.
03/09/2022 | on ticket #969448 - Trend Micro
"Excellent service by Dave!"
Liz P.
03/09/2022 | on ticket #969490 - Kleopatra APP password needed
"Brian was very helpful!! as usual, because Brian is THE MAN!!!!!!!"
Randy C.
03/09/2022 | on ticket #969356 - ***PASS-CODE MAINTENANCE***
"Excellent customer service, quick response time."
Sue S.
03/09/2022 | on ticket #969473 - Update name display on phone
"The super fast service!"
Heather G.
03/08/2022 | on ticket #969307 - Please mark email as safe and release
"Dave, Thank you for taking the extra steps with Josh's how to and what to do with the iCloud. Much Appreciated
"
Lynn C.
03/07/2022 | on ticket #969274 - Lenovo- Time: Between 1:30 -4:00 p.m. today
"Always a pleasurable experience working with your technicians"
Anthony C.
03/04/2022 | on ticket #968998 - Transfer phone to new user
"Prompt action in getting the license issue fixed so our users could get back on the VPN."
Aaron C.
03/04/2022 | on ticket #968809 - Sonic Wall SSL VPN(License Issue)
"Thank you for taking of this so quickly!"
Heather G.
03/04/2022 | on ticket #969053 - Please release and mark safe emails
"Timely response, able to solve our issues efficiently. Thanks"
Jerry S.
03/03/2022 | on ticket #968406 - room phone
"My request was handled in a timely and efficient manner and it was communicated well."
Don W.
03/03/2022 | on ticket #968901 - Modifying a distribution list for us
"Fast response, even in an earlier time frame. Much appreciated.
"
Elaine B.
03/02/2022 | on ticket #968495 - phone
"Dave was very helpful and fixed my issue quickly!"
Sarah S.
03/02/2022 | on ticket #968817 - Cant open drives
"thank you Brian!!"
Randy Campbell
03/01/2022 | on ticket #968308 - Login and Several Peoples Outlook
"The support team was available to answer any and all my questions and help me troubleshoot the problems I was having. Thanks Team!"
Keith R.
02/28/2022 | on ticket #966697 - Remote deskphone setup
"So quick and helpful!"
Janelis M.
02/25/2022 | on ticket #968393 - Issues with O365 applications on her computer.
"No errors this morning."
Daniel B.
02/24/2022 | on ticket #968087 - FW: We detected synchronization errors in your directory
"TTx responded quickly. I was actually doing a virtual interview with a candidate when TTx remoted in to my PC and checked out and fixed the issue. Didn't even involve me. Just communicated what the issue was and that it was fixed."
Don W.
02/23/2022 | on ticket #968090 - Virus Message
"thank you for explaining this and making it right!! 👍👍"
Randy C.
02/23/2022 | on ticket #968175 - Azure AD Identity Protection Weekly Digest
"The request was satisfied in a timely manner. Thank you!"
Heather G.
02/23/2022 | on ticket #968233 - Please mark as safe and release this email
"Always helpful and very professional!!"
Carol J.
02/23/2022 | on ticket #967745 - Emails Lagging
"Hi TTx, Thank you Dave- my new computer is upgraded now. I appreciate your help, as always."
Lynn C.
02/22/2022 | on ticket #968157 - Lenovo upgrade- pop up
"Dave Strogin was very friendly, thorough and patient. When he didn't have an immediate resolution, he did some research and quickly responded with a solution to the issue I was having. He then followed up with me later to make sure things were still working properly."
Tim M.
02/22/2022 | on ticket #967989 - New Laptop is slow
"Always a pleasure to work with"
Anthony C.
02/22/2022 | on ticket #967442 - Appliances Offline
"Thanks!"
Daniel B.
02/21/2022 | on ticket #967529 - Major update from Message center
"Thank you for teaching me a few cool little tips and tricks! 👍😃👍 Thanks Dave!!"
Randy C.
02/17/2022 | on ticket #967581 - has a couple of questions about Account Lock outs.
"Thanks Scott! very helpful 👍👍"
Randy C.
02/15/2022 | on ticket #967274 - Reset password
"Dave, Thank you for taking the extra time today to get my scanner up and running again! Much Appreciated
"
Lynn C.
02/15/2022 | on ticket #967272 - Issues scanning on personal HP Printer
"Scott did a great job assessing the problem and resolving the issue. Thank You!"
Shannon W.
02/15/2022 | on ticket #967167 - FTP file link emailing not working
"Bryan did an excellent job!!"
Randy C.
02/15/2022 | on ticket #967021 - Switch/Port verification
"Sam was great help! Helped resolve the issue and also walked me through each step so I could better understand what was happening."
Ash H.
02/15/2022 | on ticket #966945 - Voicemail Down
"Dave was super helpful and a pleasure to work with"
Elaine M.
02/14/2022 | on ticket #966933 - adobe signature all squished again
"Speedy response to my ticket and my issued resolved quickly too. Dave and Jonathan rock!"
Tracey S.
02/10/2022 | on ticket #966932 - I cannot get into Access
"Dave answered question very quickly, one call. Thank you."
Diane H.
02/09/2022 | on ticket #966864 - Transfer Bookmarks from IE to Chrome
"thanks Scott, appreciate the help!! 👍👍"
Randy C.
02/09/2022 | on ticket #966858 - Azure AD Connect Sync Service is not running
"Thank you!"
Denise S.
02/08/2022 | on ticket #966708 - New Employee
"So Efficient!!! Thank you!!"
Joan M.
02/07/2022 | on ticket #966670 - keyboard is broken
"thank you!!!"
Randy C.
02/07/2022 | on ticket #9664220 - Exchange Server was decommissioned and other onsite services are not sending out now.
"It was a simple fix that I just did not remember. The technician was very kind and patient. Thank you!"
Cindy P.
02/07/2022 | on ticket #966594 - Bluetooth mouse
"Dave was very helpful and answered all of my questions and fixed my problem!"
Kristy S.
02/07/2022 | on ticket #966690 - Help connecting to Microsoft office 365
"You were responsive, provided excellent documentation and worked with the end user on the issue."
Don W.
02/07/2022 | on ticket #966342 - Remote Access
"Both Dave and Brian are always very knowledgeable and helpful. Fixed the problem right away. Thanks."
Stacey V.
02/04/2022 | on ticket #966574 - Computer is not turning on.
"they addressed my issues and concerns in a prompt manner"
Tom F.
02/04/2022 | on ticket #966528 - Received Spam Email
"Hi Dave, Thank you for fixing Josh's computer so quickly, at least he is operational and not frustrated! Much Appreciated"
Lynn C.
02/03/2022 | on ticket #966511 - Urgent Request for 9:15 a.m. call today
"thanks for the help Brian! you the MAN!! 👍👍"
Randy C.
02/03/2022 | on ticket #966493 - please recommend a video card for this PC.
"Dave confirmed what I thought was an email to delete and did so. Thanks for the courteous help."
Stacey V.
02/03/2022 | on ticket #966471 - Pontential Phishing email.
"Bryan was quick to determine the problem and resolve it."
Stacey V.
02/03/2022 | on ticket #966513 - Wireless out in service department
"Hi Jordan, Thank you for your quick response and resolve! Lynn"
Lynn C.
02/02/2022 | on ticket #966370 - Maven Phone System
"Thank you Dave for your quick response and remedy! Much appreciated"
Lynn C.
02/02/2022 | on ticket #966006 - Urgent Issue with Teams- Sign in not complete- have meeting in 20 minutes
"Dave at TTx was very helpful and was able to help me transfer everything from my old computer to the new one. We were able to bring over my passwords to this new one and the most important part… the keyboard is working. He also helped me to install Elevate and RingCentral, which was very helpful! It was all done very quickly and efficiently. Thank you for your help Dave!
"
Lynn C.
02/01/2022 | on ticket #966234 - Assistance with transferring Information- Reassigned Laptop
"Excellent, quick, and thorough response."
Neil W.
01/31/2022 | on ticket #966114 - remote access
"Figured out my issue and worked while I was away from the computer. Thanks to Brian!! He always is professional and diligent to get issues resolved.
"
Jeff B.
01/31/2022 | on ticket #966124 - Can't Print
"Thank you for your quick response to our problem."
Janet F.
01/28/2022 | on ticket #965970 - Community Center (Front Desk PC Locked)
"Great response time as usual"
Lynne P.
01/27/2022 | on ticket #965909 - Proofpoint Essentials - Alert: Delivery blocked
"Bryan did good! :)"
Randy C.
01/27/2022 | on ticket #965936 - Netextender
"Communication is on point!! Thanks!"
Lynne P.
01/27/2022 | on ticket #965837 - Printer issues
"TTx, Thank you Dave for your prompt response and quick resolve with my new computer! We always appreciate the hard work from the TTx team. Best Regards"
Lynn C.
01/27/2022 | on ticket #965896 - New Laptop Assistance- Scanning & Teams will not update
"Thanks for the follow up Kyle."
Matthew S.
01/27/2022 | on ticket #965773 - Ink in Printer
"Brian was very helpful! 👍"
Randy C.
01/26/2022 | on ticket #965736 - any clue as to what this is?
"Thanks for hanging in there with us until this issue was solved!"
Janice M.
01/26/2022 | on ticket #963409 - Phone Changes - 10 new numbers
"Thank you both Jon and Chris. - I appreciate your efforts to get us on point with the onsite upgrade. It is critical to get him up and running on VPN."
Lynn C.
01/24/2022 | on ticket #964883 - on site dispatch - Tech Support On Site
"Problem was solved quickly"
Al B.
01/24/2022 | on ticket #965626 - Shipping terminal is locked out
"Quick and fast resolution. Thanks Dave for assisting me."
Vini K.
01/24/2022 | on ticket #965720 - Bluetooth mouse not working
"Kyle was quick to respond - very respectful with the conversation and took care of the issue."
Fran B.
01/21/2022 | on ticket #965540 - Excel
"Thank you Chris for doing such a nice job with the upgrade! Always a great experience with TTx."
Lynn C.
01/20/2022 | on ticket #964808 - Upgrade firewall firmware
"Quick resolution. Thank you!"
Dave W.
01/19/2022 | on ticket #965312 - cannot connect to VPN.
"Very knowledgeable and pleasant staff"
Robert R.
01/19/2022 | on ticket #964152 - computer running slow - frequent spinning circle and locked programs
"Thanks Matt! 😃"
Randy C.
01/19/2022 | on ticket #964425 - Secure folders
"Issue was quickly resolved"
Meg B.
01/18/2022 | on ticket #965232 - Need emails released from Quarantine
"Seems to be all taken care of."
Meg B.
01/18/2022 | on ticket #965251 - Email keeps disconnecting. Booted out of the core CU Answers and unable to save files
"👍👍"
Randy C.
01/14/2022 | on ticket #964939 - User at risk detected
"👍👍"
Randy C.
01/14/2022 | on ticket #964696 - New user
"Great service"
Sarah B.
01/14/2022 | on ticket #964799 - assistance with softphone setup
"Great service once again!"
Lynn P
01/13/2022 | on ticket #964887 - Proofpoint Essentials - Alert: Delivery
"Quick response."
Glenn B.
01/13/2022 | on ticket #964870 - missing file
"The response was extremely fast, and very appreciated."
Lynn P.
01/11/2022 | on ticket #964656 - Insurance
"Very professional and helped me get up and running quickly."
Carol J.
01/11/2022 | on ticket #964649 - Laptop is locked out
"issue was resolved timely"
Ashley S.
01/11/2022 | on ticket #964651 - User needs password reset
"Dave was very helpful. Even though the issue was not something TTX had any control over (bad line outside of my house) He helped me figure out the possible issue and advised me on how to get the best help from my internet company. I really appreciate the extra attention since I am not very tech savvy and would have had a hard time explaining the issue to my internet provider."
Sarah S.
01/11/2022 | on ticket #964222 - Connection error message
"thank you"
Cory R.
01/10/2022 | on ticket #963974 - Mitel Set up
"Thank you for your quick response!"
Lynn C.
01/10/2022 | on ticket #964447 - Employee Termination- Phone Disconnection- Computer Log in Change
"Thank you Dave!! appreciate you jumping to help out and actually fixing the issue!! 👍👍"
Randy C.
01/07/2022 | on ticket #964444 - Laptop wireless is not working
"Fast response, by the time I came back into the office the issue was solved."
Anthony U.
01/07/2022 | on ticket #964345 - Changed handsets
"Dave is very helpful, and polite, very easy to work with and finding a quick solution"
Chuck H.
01/07/2022 | on ticket #964382 - Net Extender not working
"Prompt response with exactly what I needed."
Elvira D.
01/05/2022 | on ticket #964146 - Access Needed
"Thank you Jonathan! I'm thrilled with the outcome of our remote work today. I appreciate you taking the time, I'm confident that we are in exceptional hands. Thank you again
"
Lynn C.
01/05/2022 | on ticket #963195 - Josh - Mac Computer- Remote Install
"Dave did, thanks Dave!"
Zach V.
01/04/2022 | on ticket #963969 - Adding Printers to PC
"Thanks Dave!"
Liz P.
12/30/2021 | on ticket #963719 - Access to Z:Drive
"Dave is the best. He is patient and informative."
Carol T.
12/29/2021 | on ticket #963386 - plan end user file storage
"Very helpful! Thanks Scott"
Liz P.
12/29/2021 | on ticket #963720 - Unable to print from prodoc to/from
"Always a great turnover when I have a problem. The guys know what there doing."
Renee K.
12/23/2021 | on ticket #963336 - Operator forward to cell
"Thank you for your quick response!"
Janice M.
12/22/2021 | on ticket #963413 - Setup help with mitel connect
"Very responsive throughout, and followed up once executed to confirm completion"
Brad B.
12/22/2021 | on ticket #961150 - 4 Phone #'s Forwarding from Garage HIGH PRIORITY
"Dave is always friendly and helpful."
Liz P.
12/21/2021 | on ticket #963250 - Pop up from Chrome in Windows notification tray.
"thank you Dave!! 👍👍"
Randy C.
12/21/2021 | on ticket #963290 - Project Management folder got moved to the wrong location.
"TTx staff is prompt and thorough!! Thanks for such great support. The only concern I have is that since the HQ went down, we now know that the re-route backup to Groveport does not work.
"
Suzanne S.
12/20/2021 | on ticket #963171 - Voice Mail Retrieval
"Quickly resolved as soon as possible so production could continue."
Daniel S.
12/20/2021 | on ticket #963061 - Access database issue
"fast and very helpful. thank you"
Scott R.
12/16/2021 | on ticket #962920 - CLICK Programming Software Update
"Love the quick and immediate responses. Great service and rep"
Meleniece B.
12/16/2021 | on ticket #962970 - Mitel Phone Forward
"Thanks for getting the new license set up."
Amy L.
12/15/2021 | on ticket #960264 - We have a new staff person starting 1/3/22 Office 365
"The staff person was helpful and patient, even with my poor computer terminology."
Cindy P.
12/14/2021 | on ticket #962781 - Laptop is not allowing Cindy to sign into Windows.
"Great news, thank you so much! Much appreciated! Lynn"
Lynn C.
12/14/2021 | on ticket #962789 - Maven Cloud Elevate Application Download Issue
"Bryan is the MAN!!! seriously he was so very helpful on this!! he is like the MacGyver of networking, and not this new crappy imitation but the old school bad @ss MacGyver played by Richard Dean Anderson. give him a piece of string and a gum wrapper and all the sudden you have a NAT'ed working mobile camera app! 👍👍"
Randy C.
12/10/2021 | on ticket #960615 - NVR Servers
"Bryan did excellent on this, we had no downtime! 👍👍"
Randy C.
12/10/2021 | on ticket #962204 - Firewall Firmware Upgrades
"Dave did a great job helping me these last few days with my issues. He fixed my issues and got me up and running. Thanks so much"
Kelly H.
12/10/2021 | on ticket #962336 - Unable to open an email - receiving a sign in not complete prompt
"Scott did well at explaining what was going on and then following through and resolving the issues! 👍👍"
Randy C.
12/08/2021 | on ticket #961991 - AV out of date, and memory max alerts generating too many emails/tickets
"Dave is awesome and fixed everything!"
Paula W.
12/07/2021 | on ticket #962085 - Issues with MFA
"Dave was very responsive and solved my problem quickly. Thank you!"
Stephanie S.
12/07/2021 | on ticket #961839 - Printer
"Promptly resolved."
Daniel S.
12/07/2021 | on ticket #962090 - Vanatage
"Scott build and addressed this very quickly."
Josh P.
12/06/2021 | on ticket #961832 - Create search groups for pc's and servers
"I can always depend on a quick answer and immediate results. Thank you."
Dave S.
12/03/2021 | on ticket #961686 - Mitel Connect issues
"Dave was kind and helpful. Walked me through the process quickly."
Donna P.
12/01/2021 | on ticket #961538 - MFA needs setup for Donna's account.
"Dave is the best."
Carol T.
12/01/2021 | on ticket #961532 - email on Personal Phone
"Dave was very patient and helpful"
Nancy R.
11/30/2021 | on ticket #961466 - issue
"It was a simple fix but I could not remember the process. Kyle was very helpful."
Stacey V.
11/30/2021 | on ticket #961473 - not receiving email
"Thanks"
Edward M.
11/24/2021 | on ticket #961114 - ED
"Dave handled very quickly. Thank you!"
Jeff F.
11/22/2021 | on ticket #961036 - Hack
"Hi TTx, I have a new computer which will take care of this issue. Thank you for the reminder."
Lynn C.
11/21/2021 | on ticket #960955 - Storage Alert - Free Space Remaining < 5 GB
"Appreciate the prompt support and solid documentation!"
Chad V.
11/18/2021 | on ticket #960281 - Email Issues: Forwarding Calendar Invites from External Users
"Dave resolved the issue very quickly and was friendly and professional."
Cynthia B.
11/18/2021 | on ticket #960658 - can't log into Outlook
"prompt response!"
Leslie F.
11/18/2021 | on ticket #960441 - Password Reset Request
"fast and professional service. friendly people."
Scott R.
11/17/2021 | on ticket #960561 - CLICK Programming Software Update
"Prompt, exceptional service. Thank you for getting this fixed in a timely manner."
Dave S.
11/17/2021 | on ticket #960584 - incoming calls are not being routed through - error that the extension cannot be reached.
"Brian is such a pleasure to work with. He is knowledgeable and so patient."
Bridget P.
11/17/2021 | on ticket #960591 - Issues connecting to the Internet
"Super helpful! Thank you!"
Cortney K.
11/16/2021 | on ticket #960042 - Trend Micro
"Problem solved"
Thomas M.
11/15/2021 | on ticket #960354 - access to e-mail for
"Very good service , thank you."
Jeff F.
11/15/2021 | on ticket #960407 - Books Drive access
"Quick response was appreciated."
Amy L.
11/12/2021 | on ticket #960233 - email compromised
"This is completed quickly. Thanks"
Amy L.
11/12/2021 | on ticket #960192 - email group
"Bryan did a great job as usual! Bryan is always super pleasant and easy to work with. 15/10 would work with again!"
Randy C.
11/10/2021 | on ticket #957700 - AP 17 & 14 Issues
"Steve was very happy to offer help and followed up quickly to solve this issue. Thank you!"
Ash H.
11/10/2021 | on ticket #960025 - Previous users' information still in Directory
"Quick knowledgeable help. What more can you ask for? Thank you."
Craig R.
11/09/2021 | on ticket #959913 - User needs assistance assigning phone
"Brian did a good job tracking down the issue with our computers. Thanks for that."
Stacey V.
11/05/2021 | on ticket #959474 - Service - Phone Issues Giving Internet to PC Docking Station
"thank you for fixing this!!"
Randy C.
11/04/2021 | on ticket #958481 - 114-DT unresponsive since sentinel one install
"As always Brian was able to locate the source of the problem and then explained why the reason for the issue, and then resolved the issue by deleting duplicate files to free up space on a limited system."
Robert A.
11/03/2021 | on ticket #959303 - had OneDrive installed yesterday and now only has 4 GB free on his C:\ drive.
"very satisfied with the fast turn around."
Joe S.
11/03/2021 | on ticket #959185 - Phone Reassignment / Rename - New
"Dave helped out and we got this done! 😎😎"
Randy C.
11/03/2021 | on ticket #959410 - SentinelOne installation issues and LabTech agent issues for 3 machines.
"Dave was very helpful!! and always very nice to speak with on the phone!!!! 👍👍"
Randy C.
11/03/2021 | on ticket #959416 - AB's Account is locked out
"Thank you"
Vince M.
11/01/2021 | on ticket #958858 - 2 New Users SFL1
"👍👍"
Randy C.
11/01/2021 | on ticket #959157 - 021-DT - Need to be like Tab1 setup
"Prompt response"
Ed H.
11/01/2021 | on ticket #959113 - Microsoft account
"👍👍"
Randy C.
10/29/2021 | on ticket #958824 - Crib Computer
"it is taken care of and it took almost no time on my part."
Cindy P.
10/29/2021 | on ticket #958997 - Time and date on phone
"You solved my problem quickly!"
Cindy P.
10/29/2021 | on ticket #958995 - laptop camera
"did well, and fixed the issues in a timely manner."
Randy C.
10/28/2021 | on ticket #958580 - phone system issue - no voicemail
"thanks to both Bill & Dave for getting this corrected so quickly!"
Fran B.
10/27/2021 | on ticket #958756 - receipt printer not working on a new machine
"Thanks, Scott! Appreciate you verifying that everything was working after the recommended change!"
Chad V.
10/27/2021 | on ticket #958608 - Proofpoint - Email Archive
"Dave was great to work with and handled this issues quickly and efficiently."
Melena B.
10/26/2021 | on ticket #958648 - assistance backing up a program on a computer that is dying
"Very nice to deal with personable and helpful IT"
Amanda A.
10/25/2021 | on ticket #958593 - Epicor Update this weekend and now Epicor is not working.
"seems after and setup the ticket and talked to a helpdesk support person the problem has gone away"
Larry F.
10/25/2021 | on ticket #957628 - our Mitel server shows times that some of the server services have been stopped and then restarted
"Everyone that assisted was super responsive and I really appreciate everyone's individual efforts. Thank you very much."
Dave S.
10/22/2021 | on ticket #957682 - Setup remote phone for DS
"Dave was able to fix this quickly."
Amy L.
10/21/2021 | on ticket #958392 - New Copier
"Quick response which was well appreciated given the urgency of a project I am on. Brian not only checked into and answered with a potential solution but also called to ensure I got the message and made sure things worked after. He is always a pleasure to work with! Thanks
"
Christine G.
10/21/2021 | on ticket #958400 - Computer issues - urgent
"Justin was excellent. Provide quick and helpful assistance for a time sensitive issue. Had the issue resolved in a very reasonable amount of time and had all our users back online with the Call Center to be able to assist our clients!"
Chris B.
10/21/2021 | on ticket #958320 - Call Center Problems This AM
"did what he could to assist but Officer needs to be present to correct her issues."
Robert A.
10/20/2021 | on ticket #958153 - Email password reset
"Once again David was able to resolve the issue in a timely fashion."
Robert A.
10/20/2021 | on ticket #958152 - Password reset and email setup for KC
"Jonathan went above and beyond to help! Much appreciated! Thank you:-)"
Kim S.
10/19/2021 | on ticket #958141 - disable add ind error
"For most of my day it was extremely frustrating to not be able to stay on the internet long enough to compose and send an email. Bryan E. was super! He quickly did research and found the issue. He even kept the ticket open and got back with me in the following days to make sure my system was still good. Thank you so much!"
Bridget P.
10/16/2021 | on ticket #957208 - Bridget Pavlick Internet connectivity
"Appreciate the timely execution and communication on follow through"
Brad B.
10/15/2021 | on ticket #957239 - printer mapping
"Thank you very much for getting this completed quickly. Appreciate it."
Scott R.
10/15/2021 | on ticket #957709 - Remove me from monitoring queue for servers
"As always Justin took care of the issue quickly and professionally."
Ryan M.
10/14/2021 | on ticket #957382 - Virtual Switch
"Prompt response and done right the first time. Your team is the best."
Carol T.
10/14/2021 | on ticket #957366 - Employee termination
"Awesome work!"
Amanda D.
10/13/2021 | on ticket #957129 - not able to get into portal
"Fast, efficient service that took care of our problem."
Don W.
10/12/2021 | on ticket #957176 - Unable to login with her password
"Helpful as usual."
Don W.
10/11/2021 | on ticket #957084 - Password reset/ Account lockout
"Excellent customer support."
Jack M.
10/08/2021 | on ticket #956751 - Phone keeps ringing even when set to DND
"They fixed my problem quickly. very good."
Sue H.
10/08/2021 | on ticket #956296 - No outbound/inbound calls
"Dave always gets the job done and is a pleasure to work with."
Jeanette P.
10/07/2021 | on ticket #955509 - ActFax program
"Justin Howell is the best! Always insightful and easy to work with, kudos for another job well done, Justin!"
Matt F.
10/05/2021 | on ticket #955855 - Mitel Connect Director
"Prompt response and resolution to the issue that we had."
Louis G.
09/30/2021 | on ticket #955857 - Voicemail Server
"SD2T switch was fixed and done after hours."
Ron T.
09/27/2021 | on ticket #954287 - Providence ST2D Switch - reboot 6PM ET
"The problem I was having was resolved."
George C.
09/27/2021 | on ticket #955653 - Mitel Connect Login
"Awesome! thank you Brian for being so knowledgeable!!"
Stacey V.
09/24/2021 | on ticket #955396 - Cemetery laptop
"everybody did really nice work to figure this out!!"
Randy C.
09/24/2021 | on ticket #955476 - Add website to firewall allow list
"Very quick response and resolution to issue."
Don W.
09/22/2021 | on ticket #955232 - Acrobat Reader
"Very responsive and guided us through to completion of the ticket"
Brad B.
09/22/2021 | on ticket #953870 - Shoretel operator - temporarily unavailable
"Issue solved...working great!"
Brenda W.
09/21/2021 | on ticket #954096 - Copier not sending email scans
"Sam did a great job working with us until the issues were fixed!"
Jessica W.
09/20/2021 | on ticket #954516 - URGENT - SERVICE REQUEST - CALLER ID OUTBOUD PHONE NUMBER SWAP
"Great communication and responsiveness."
Stuart H.
09/20/2021 | on ticket #953454 - Mitel Connect Upgrade questions
"Thanks"
Edward M.
09/17/2021 | on ticket #953871 - New phones not connecting to network
"Bryan follows through amazingly! 11/10 would work with again!"
Randy C.
09/16/2021 | on ticket #954530 - Locate 3rd Party Router
"quickly completed"
Rick S.
09/16/2021 | on ticket #954278 - Off Boarding
"Quick, thorough help."
Daniel S.
09/13/2021 | on ticket #954274 - Outlook issue
"Always a pleasure!! Thanks again for the quick responses."
Jennifer E.
09/10/2021 | on ticket #954095 - PC - Camera and Microphone Not Working Properly
"Chris Bittner is always an amazing help to us."
Chris B.
09/09/2021 | on ticket #953893 - NetExtender VPN Client VPN Client that is compatible with a new Surface Pro X
"Kyle is a great IT tech. Patient and follows through with his tasks. Thank you!"
Carol J.
09/09/2021 | on ticket #952747 - Laptop Fan Continuously Running
"Quick response that was resolved very quickly."
Daniel S.
09/08/2021 | on ticket #953858 - Emails from Epicor
"Always a please to work with TTx"
Anthony C.
09/07/2021 | on ticket #952906 - Extension re-route
"Awesome, thank you!"
Tom M.
09/07/2021 | on ticket #953781 - Need help Never seen this screen come up before
"Matt did a amazing job on this. It all went wrong and he just kept fixing it. A+++ effort. Extremely happy. Thank you very much Matt. YOU ARE THE MAN! (Deserves a bonus or raise!!) 👍👍👍👍"
Randy C.
09/04/2021 | on ticket #953314 - fan on back up admin server are getting load again
"Right on time, and fixed the problem. Can't expect more..."
Larry F.
09/03/2021 | on ticket #953243 - service call need High School
"Very timely response and issue was solved."
Mike C.
09/02/2021 | on ticket #953540 - Permissions to Standards Directory (:Q)
"Resolved quickly"
Renee K.
09/02/2021 | on ticket #952894 - Voicemail not sending into email
"fast and efficient"
Lynn F.
09/01/2021 | on ticket #953420 - Update of phone in Naperville office with a new user
How We Use Net CSAT Score
The calculation
The Net CSAT Score is a single number that gives us an overall picture of how well we’re doing, based on how many positive and negative reviews we’ve received. Because it’s standardized, it’s a metric we can track weekly, and manage against. It’s calculated like this:
(Percent Positive Reviews – Percent Negative Reviews) / Total Reviews = Net CSAT Score
Feedback Collection
Every time a customer closes a support ticket, they have the opportunity to provide feedback on how well we met the expectations of our brand promise throughout that specific interaction. If they want to provide an optional comment, they are encouraged to do so. We average over 250 reviews every quarter, and broadcast our real-time CSAT score on a dashboard in our network operations center (NOC).