Tim did a great job and was very helpful in getting us back up. The entire TTX team: Margi, Brian, Chris, and Matt were all very helpful and nice to deal with!!!!! 2 thumbs up
Our Customer Satisfaction
Top Reviews
Randy C.
12/30/2020
on ticket #927801 - Power outage
Bryan is awesome!! worth every dollar you pay him and probably more! he just makes stuff work. He also has a nice way of explaining things to, people like me who are not as smart in this field.
Randy C.
12/08/2020
on ticket #923011 - possible IP conflict
Justin was quick to call me about my emailed request. He went over the details with me, and seemed to have a strong understanding of the program. He implemented 3 separate changes while I was on the phone to ensure they were done as requested. He completed everything well within the tight time constraints we had. Everything appears to be working as expected. I have nothing but positive things to say. Justin and TTx did a great job for us! Thank you!
Martin R.
07/06/2020
on ticket #905799 - Revised Shoretel Work Group protocol
Jordan is the best. Can’t say enough of the help he has given us and me specifically. Especially over this last month in working through our switch to new faxing software. Would be lost without his help on that.
Chris B.
04/09/2021
on ticket #938620 - Mitel Question
Matt Ryan did an excellent job quickly advising me on resources to find options for our headset issue. Excellent work, thank you!
Zack G.
01/30/2020
on ticket #890813 - Shoretel Phone Headset
Kyle explained what item needed to be purchased and why so approving the request was easy.
Sue B.
05/06/2021
on ticket #941839 - Purchase of Office G3 license
Steve was super helpful not only calling but also reached out via email when I was unavailable for the call. Super handy as I am sometimes hard to reach by phone due to my jobs daily demands.
Josette S.
03/02/2021
on ticket #933889 - Needs quote for Call Recorder
Thanks to Scott…answered some extra questions for me as well!!! Patient and understanding with a non-techy type person. Nancy
Nancy R.
03/26/2021
on ticket #937205 - Office 365
Jonathan is so incredibly helpful and always explains issues in a way a non computer person can understand
Nancy R.
05/20/2021
on ticket #943190 - Assessment: May 20th
Chris Bittner is the best to work with. Thanks!
Chris B.
09/16/2020
on ticket #913634 - Public IP Address
Vince was great help as usual. Needs very little direction and completes work accurately.
Alan H.
05/20/2021
on ticket #942962 - Onsite help request
Justin was quick to call me about my emailed request. He went over the details with me, and seemed to have a strong understanding of the program. He implemented 3 separate changes while I was on the phone to ensure they were done as requested. He completed everything well within the tight time constraints we had. Everything appears to be working as expected. I have nothing but positive things to say. Justin and TTx did a great job for us! Thank you!
Martin R.
07/06/2020
on ticket #905799 - Revised Shoretel Work Group protocol
SmileBack Rating
95.9
100
All Reviews
"This request was a follow up and completed correctly and on time."
Jill M.
06/02/2023 | on ticket #1009522 - Call Routing Updates
"Fast and efficient. You guys are the best."
Carol T.
06/02/2023 | on ticket #1010270 - Printer Issue
"Prompt response by Sam getting a new hire phone setup and functioning. Thank you"
Tim M.
06/01/2023 | on ticket #1010161 - New hire - please setup
"Jordan provided the information I was looking for in a timely manner, thank you."
Tim M.
06/01/2023 | on ticket #1010172 - Direct dial #'s
"Handled the issue on the spot! It would have been a logistical nightmare for me to address the issue on a later day. Thank you!"
Ryan C.
06/01/2023 | on ticket #1009514 - Internet website blocking
"Very helpful solving a tedious problem!"
David R.
05/31/2023 | on ticket #1009614 - Receptionist onedrive shortcut deletion
"Fixed the problem in a timely manner."
Barbara M.
05/31/2023 | on ticket #1010074 - Our Phones
"Timely customer service"
Rick Z.
05/30/2023 | on ticket #1009971 - License Lockout
"Responded quickly."
Kathy H.
05/30/2023 | on ticket #1009526 - Responded quickly.
"Brian was quick to find a solution to my problem and got me back to work. He is always friendly and easy to work with. Thanks!"
Kirstie R.
05/26/2023 | on ticket #1009590 - Microsoft programs they wont connect
"Dave and Jon, Thank you for digging in to the Azure PowerShell to see if Zoom could be set as the default and adjusted for all team members on the back end. I was hoping that would be a best route. Dave, I appreciate the step by step for PC's, very nice, I created a quick guide for all team members. I also created quick guide for Mac users from an earlier ticket for our Mac friends! Thank you"
Lynn C.
05/26/2023 | on ticket #1009299 - PF Partners and Tenant Changes to Remove Teams as a Meeting Provider/Connector.
"As always, the work is appreciated."
Daniel B.
05/26/2023 | on ticket #1008276 - Network Performance
"Dave is so great, helpful and courteous! Thank you!"
Liz P.
05/25/2023 | on ticket #1009512 - Set up automatic reply for account.
"Dave did an amazing job tuning up my laptop while I was away on vacation. It runs much more smoothly than before I left."
Stan K.
05/25/2023 | on ticket #1005756 - Laptop Tuned Up While On Vacation
"Brian Ocrualaoich is a superstar. His positive attitude and quick resolution is always appreciated! Way to go Brian!"
Aaron S.
05/24/2023 | on ticket #1009295 - Release email and approve sender please
"Jordan did a great job setting up a new hire phone in a short timeframe, much appreciated."
Tim M.
05/24/2023 | on ticket #1009140 - New phone setup
"Many thanks Dave Strogin! Always very helpful!"
Liz P.
05/23/2023 | on ticket #1009177 - unable to locate the password.
"Prompt response by Sam, thank you."
Tim M.
05/23/2023 | on ticket #1009178 - Please call to assist with voicemail password reset, thanks
"Prompt service!"
Patrick P.
05/19/2023 | on ticket #1008897 - Memorial Day Holiday
"Helpful as always!"
Liz P.
05/16/2023 | on ticket #1008602 - Locked out of her PC
"Thanks for your help on this!"
April B.
05/16/2023 | on ticket #1008102 - Stuck in proofpoint?
"Sam contacted Brightspeed and they were able to fix the problem."
Bruce M.
05/15/2023 | on ticket #1007609 - Outside line
"Prompt response by Sam under a tight time crunch, called me to verify things were working and explained in further detail what occurred with the settings."
Tim M.
05/12/2023 | on ticket #1008325 - Please assist with direct dial #
"Timely response and resolved the issue quickly."
Rick W.
05/12/2023 | on ticket #1008336 - Events 1342 - PRI D-Channel Down
"Vince it the Best, always knows what to do and does it Great everytime."
John W.
05/11/2023 | on ticket #1007229 - Nashville Front Door speaker
"Appreciate Kyle's determination to fix this issue!"
Anthony W.
05/08/2023 | on ticket #1003217 - Low priority - screen goes black
"Fast response, assisted in diagnosing the issue and worked with Intermedia to determine the calls were terminated early by the caller."
Tim M.
05/05/2023 | on ticket #1007125 - Dropped calls - follow up please
"Thanks for the quick response."
Rick Z.
05/05/2023 | on ticket #1007169 - Cleveland store user login issue
"Great customer service!"
Rick Z.
05/05/2023 | on ticket #1007170 - Workgroup Inquiry
"You guys are amazing! thank you!"
Lynn C.
05/03/2023 | on ticket #1007194 - PC admin credentials required, Outlook signature/logo request
"Thank you"
Vaughn M.
05/03/2023 | on ticket #1006619 - User - SFL1 is on Server: 10.43.0.93
"thank you Brian!! 😃"
Randy C.
05/02/2023 | on ticket #1007099 - New Hire2 - Account Reset
"Stupendous implementation of your expansive proficiency!"
Shannon W.
05/02/2023 | on ticket #1006990 - Signature
"Thanks Vince! 👍👍"
Randy C.
05/02/2023 | on ticket #1007033 - Add Extension 415
"The guys jumped on this right away and were very responsive. Appreciate the support!"
Craig S.
05/01/2023 | on ticket #1006955 - Switch FAILED:1474119 -
"Thank you for this. Helps out a lot in other areas."
Daniel B.
05/01/2023 | on ticket #1002566 - CIAPIT03
"Not a normal ticket but I sure appreciate the help on it. I don't know how long I would've fought with it before I came across the fact that there is another command."
Daniel B.
05/01/2023 | on ticket #1007018 - AD PowerShell Fails
"Thanks Brian, I appreciate the hard work on this!"
Craig S.
04/28/2023 | on ticket #10003054 - Updated Outlook Global Address List and email signatures
"Thanks for making me a priority this morning!"
Heather G.
04/28/2023 | on ticket #1006844 - Computer not recognizing software
"Quick response with clear questions"
Jake M.
04/27/2023 | on ticket #1006621 - New Email Set Up
"Problem solved"
Rick N.
04/27/2023 | on ticket #1006761 - email
"Life saver -- or at least my sanity!"
Jennifer E.
04/26/2023 | on ticket #1006726 - 12 - 2:30 put on nights
"LOVE HOW FAST AND EFFICIENT YOU GUYS ARE :)"
Kate B.
04/25/2023 | on ticket #1006646 - cant print from pro doc. high priority thanks. see error message below
"Great support response"
Rick Z.
04/21/2023 | on ticket #1005913 - Dial By Name Directory
"thanks Sam! appreciate the help 👍👍"
Randy C.
04/20/2023 | on ticket #1004977 - WG Members
"Prompt response by Sam, was able to deactivate the DND from employee's phone and make her operational."
Tim M.
04/20/2023 | on ticket #1005819 - Please assist employee
"Thanks for the support on this. The request was not a usual thing yet the response was very positive with an easy solution."
Daniel B.
04/20/2023 | on ticket #1004202 - Virtualize Laptop
"Brian solved a couple different issue for me."
Tom N.
04/20/2023 | on ticket #1004969 - Monitor
"Brian was very informative and helpful. He was able to explain my issue clearly and concisely."
Kim G.
04/20/2023 | on ticket #1005647 - Automated Reply - Careers Email
"super very very helpful! thank you Brian!!!! 👍👍👍👍👍👍👍👍👍👍👍👍 (you get that many thumbs up! you earned it 🤣)"
Randy C.
04/20/2023 | on ticket #1005393 - FW: computer
"Dave's efforts were tremendously helpful. Thank You!"
Shannon W.
04/20/2023 | on ticket #1005800 - Reset New User 2 account password.
"Great response! Thanks"
Rick Z.
04/19/2023 | on ticket #1005566 - 800 number routing inquiry
"We just implemented our new phone system and Jacob has been a rock star handling our change requests as we settle into Maven Cloud! We are extremely excited for the new phone system!"
Tom C.
04/18/2023 | on ticket #1005616 - phone
"Dave was great with extended follow through and attention to detail!"
Ryan C.
04/18/2023 | on ticket #1005247 - ProofPoint Questions.
"Thank you. As far as I can see everything seems good. Thank you, you were very helpful."
Kathy H.
04/17/2023 | on ticket #1005303 - Remove one user, create one user
"KYLE IS THE BEST!"
Lynne P.
04/17/2023 | on ticket #1005588 - Invisible sticky notes
"TTx, Thank you for the follow up and quick response."
Lynn C.
04/14/2023 | on ticket #1005403 - Fw: TTx ticket portal - set/reset password
"thank you for fixing this!! super awesome and very helpful!!"
Randy C.
04/14/2023 | on ticket #1005196 - Cent 1 Switch Firmware Issue
"Dave did a great job walking me through. Thank you!"
Amy G.
04/13/2023 | on ticket #1005359 - Request for Shared staff calendar access to be restored
"Prompt professional service able to fix the issue."
Angie B.
04/13/2023 | on ticket #1004495 - TTx Maven Cloud Phone Install: Desktop Application
"Jordan and Sam were awesome! Thanks for being so responsive to our needs. you guys took care of the problem right away. Thanks again!"
Keith R.
04/12/2023 | on ticket #1004993 - Phones showing "Firmware Mismatch"
"Prompt and efficient as always."
Carol T.
04/11/2023 | on ticket #1004828 - email Question
"Kyle was able to resolve the issue quickly. Thank you!"
Heather G.
04/10/2023 | on ticket #1004846 - Laptop speakers are not working
"Nice job, install went smoothly!"
Ryan C.
04/10/2023 | on ticket #1004085 - Nice job, install went smoothly!
"They tried everything worth trying. Thanks."
Daniel B.
04/06/2023 | on ticket #1002182 - Working From Home
"Chris was very knowledgeable and eager to solve the issues we encountered. He also followed back up to be sure the issue was solved."
Heidi M.
04/04/2023 | on ticket #1003637 - ATM reporting offline and having issues
"Got excellent help. Very knowledgeable and quickly fixed my issues."
Jennifer E.
04/04/2023 | on ticket #1004193 - Password
"TTx We appreciate your prompt attention and resolve to ensure that our email security is a top priority. Best Regards
"
Lynn C.
04/03/2023 | on ticket #1004046 - High Importance- Security Risk Via Email-FW: Lets verify your email
"Brian is always incredibly knowledgeable and helpful."
Susan C.
03/31/2023 | on ticket #1003493 - FW: [External] Not receiving scans from printer
"Quick to respond and resolve the issue. Thanks Chris- very courteous and professional!"
Liz P.
03/31/2023 | on ticket #1003809 - locked out of account
"great service"
Kate B.
03/30/2023 | on ticket #1003601 - Low priority: Dymo Label printer
"Thanks for the quick response"
Rick Z.
03/29/2023 | on ticket #1003251 - DNIS Routing request
"thank you for explaining this to me!! i was not understanding. Thank you Brian!!!! you are THE MAN!!!!!!!"
Randy C.
03/29/2023 | on ticket #1003537 - FW: Your Connection
"Jordan quickly identified the issues and got everything back into working order quickly"
Fran S.
03/28/2023 | on ticket #1003431 - straight to VM
"Kyles always amazing and helpful!"
Erin P.
03/27/2023 | on ticket #1003423 - low- scan multiple pages
"Rapid response time!"
Heather G.
03/27/2023 | on ticket #1003390 - Wifi Guest Pass Request
"Bryan called and handled everything and resolved the issue."
Dan L.
03/24/2023 | on ticket #1003098 - VPN - MFA
"JORDAN IS ALWAYS PROMPT AND IS PROMPT WITH OUR REQUESTS"
Sheila M.
03/24/2023 | on ticket #1003013 - Lunch Closure Message
"Brian was great and solved my issue quickly!"
Matt P.
03/23/2023 | on ticket #1002923 - Scratch Discs Full error
"quick and efficient always"
Marie W.
03/23/2023 | on ticket #1003097 - Microsoft Teams not working
"Prompt solution, prompt service! T hanks!"
Patrick P.
03/23/2023 | on ticket #1003103 - How To Clear Voicemails Before Reassigning Softphone Number
"Thanks for the quick response."
Rick Z.
03/23/2023 | on ticket #1003059 - FW: Phone issues [#3610]
"thank you Herminio for the help!!!"
Randy C.
03/22/2023 | on ticket #999086 - Maintenance Connect Software Upgrade
"Brian was very pleasant and helpful"
Kimberly C.
03/21/2023 | on ticket #1002949 - Sales color mfp bld 1 not scanning
"The issue with my computer was solved quickly and efficiently! Thank you!!"
Chandler E.
03/20/2023 | on ticket #1002822 - MIP RDP Link Corrupted
"You guys are always solid!! Thank You for everything!
"
Ken R.
03/17/2023 | on ticket #1002584 - Chief called with issues logging into 2 computers.
"thank you for working to fix this issue!!!!!!
"
Randy C.
03/17/2023 | on ticket #1002471 - FW: Net Extender question
"Thanks for turning this around quickly!"
Heather G.
03/16/2023 | on ticket #1002609 - FW: Proofpoint Essentials - Alert: Delivery blocked
"Appreciate the response to this, thanks."
Tim M.
03/15/2023 | on ticket #1002412 - New Hire - Elevate
"Phone was setup quickly, needed a quick reboot to reattach to the network, but after that functioned properly."
Tim M.
03/15/2023 | on ticket #1002079 - New employee
"Prompt service, very cordial and stepped through the process smoothly."
Scott W.
03/15/2023 | on ticket #1002460 - MFA Setup Assistance Needed
"Dave is amazing as usual!! Solved my issue quickly!"
Kirstie R.
03/14/2023 | on ticket #1002254 - Assistance with Xerox Scan
"Dave is always great to work with!"
Amanda D.
03/14/2023 | on ticket #1002043 - Computer monitor and performance issues.
"Prompt efficient service as usual."
Carol T.
03/14/2023 | on ticket #1002375 - Service has error messages on his computer.
"Herminio was fantastic to work with. He was committed to getting my problem solved and providing excellent customer service. Dave was also a great help, as usual. Thanks to their teamwork, I was able to get my problem resolved. I am very appreciative!"
Kirstie R.
03/13/2023 | on ticket #1002225 - DYMO printer software not working
"Thank you for help with this!"
David P.
03/10/2023 | on ticket #1001030 - Office Vol License Add x1 Business Standard license
"Herminio as always is very patient and helpful by explaining why I had an issue or why the system needs updated and provides a work around until the update occurs."
Robert A.
03/10/2023 | on ticket #1001889 - Assistance with transferring data
"I appreciate Dave giving me a hand getting my calendar to share correctly. Excellent deductive skills and perseverance!"
Shannon W.
03/09/2023 | on ticket #1002011 - SW needs to share his calendar to BM with Parent company
"Excellent! Thanks for the insight and help getting this set up. Very much appreciated."
Daniel B.
03/07/2023 | on ticket #1001031 - Phone Workgroup Call Handling
"Dave is Great!!"
Ryan C.
03/06/2023 | on ticket #1001795 - Lost access to shared Employees Calendar
"Everything went as described and planned."
Ryan C.
03/03/2023 | on ticket #1001328 - SonicWall vulnerability - Firmware upgrade
"Excellent support"
Andy M.
03/03/2023 | on ticket #1001557 - phone system backup
"Thanks for the quick response to the Sonicwall Notification and then getting the update done."
Daniel B.
03/03/2023 | on ticket #1001336 - Firewall Vulnerability - Firmware upgrade
"Perfect"
Brian B.
03/03/2023 | on ticket #1001501 - License Violation
"very quick response to a time sensitive problem. I didnt even have to call to expedite. Thank you!"
John G.
03/01/2023 | on ticket #1001111 - phone down
"Helpful, friendly, quick service, as usual. We got the results we needed with minimal downtime . Thank you."
Bryce T.
02/28/2023 | on ticket #1000702 - Gage Manager install on DC-02
"The technician was helpful and professional. He asked if there was anything else when he finished with my primary concern and ended up answering a totally different question that I have had for a while to do with Mitel"
Cindy P.
02/28/2023 | on ticket #1001101 - Microsoft 365 logout?
"I do appreciate the thought process."
Daniel B.
02/28/2023 | on ticket #1000796 - MFA on Scale
"Dave is awesome"
Nancy R.
02/27/2023 | on ticket #1000832 - Nancy Unable to Connect on Elevate
"Dave is very helpful, friendly and provides great service!"
Liz P.
02/24/2023 | on ticket #1000856 - assistance needed downloading software
"Quick response which is greatly appreciated."
Rick Z.
02/24/2023 | on ticket #1000883 - Power Outage Re-route inquiry
"thank you Dave!!! - sorry I ran out of intelligence and didn't both to look and see if Teams was actually installed. 🤣🤣"
Randy C.
02/24/2023 | on ticket #1000911 - Teams will not open on conference room laptop.
"thanks!!"
Randy C.
02/24/2023 | on ticket #1000889 - Proofpoint Essentials - Quarantine Digest
"Great response time!"
Matthew W.
02/23/2023 | on ticket #1000774 - ShoreTel Communicator login info
"Problem fixed! Thank you"
Christopher S.
02/23/2023 | on ticket #1000648 - IdocVault
"thank you guys for helping out! i appreciate you guys jumping in to help. Thanks again Chris!!"
Randy C.
02/21/2023 | on ticket #1000504 - user received threatening pop-ups
"Dave is always super helpful and great to work with! He has fixed a lot of issues for me and is always nice to talk to on the phone. Thank you for the great service!"
Kirstie R.
02/21/2023 | on ticket #1000581 - Docking station is not showing 2 monitors.
"Kyle did a good job on this item. Thanks"
Bryan M.
02/21/2023 | on ticket #1000604 - Fedline
"thanks!! 👍👍"
Randy C.
02/21/2023 | on ticket #1000438 - Phone Support - New Setup
"Awesome job!"
Renee K.
02/21/2023 | on ticket #998256 - Change our Auto Attendant-Let me know if this can be done
"Sam, was excellent. I enjoyed working with him on the problem and it was solved satisfactorily."
Larry F.
02/20/2023 | on ticket #1000468 - Issues Installing Mitel
"thanks! 👍👍"
Randy C.
02/20/2023 | on ticket #999754 - Alert - Low Memory
"Helpful and quick response."
Jim R.
02/20/2023 | on ticket #1000350 - Chrome Books
"Kyle is a rock star!"
Lynne P.
02/17/2023 | on ticket #1000113 - Guest pass key
"Just had a person with a phone issue but telling the phone to forget the network and re-accept the new certificate fixed the issue. Thanks for this! :)"
Daniel B.
02/17/2023 | on ticket #999842 - FW: Your SSL will pause in 30 days
"Dave was awesome!"
Will C.
02/16/2023 | on ticket #999992 - Having issues exporting from Microsoft Purview in o365 tenant.
"Thanks for the patience and diligence on this."
Daniel B.
02/16/2023 | on ticket #997999 - Firewall Ports - Main Building
"thank you Bryan, this helps, old people and technology!
"
Randy C.
02/16/2023 | on ticket #999913 - Change Password Remotely
"Thanks Chris, I really appreciate you jumping in and helping out! I also really appreciate you calling my big boss and helping her out directly. This is why you guys are worth it!!"
Randy C.
02/16/2023 | on ticket #1000070 - User at Risk email
"Kyle and rep from WatchFire were very helpful in retrieving the files I needed."
Heather G.
02/16/2023 | on ticket #999932 - WatchFire Outdoor Signs
"issues were resolved quickly"
Amanda D.
02/15/2023 | on ticket #999710 - pop up
"Brian was very helpful. And explained why I was having an issue. Thank you!!!!"
Diane S.
02/14/2023 | on ticket #999661 - Unable to open Excel
"Dave took at extra step to be alerted when our QuickBooks changes to single user so this can be fixed faster."
Amy L.
02/13/2023 | on ticket #999586 - We cannot change our QuickBooks to multi user mode.
"Fast and effective response time!"
Jeanette P.
02/13/2023 | on ticket #999595 - Add Access to QUOTES Email box
"You guys are so efficient. Have a great day!"
Carol T.
02/13/2023 | on ticket #999572 - Delete User: Mailbox and Voicemail box.
"Kyle loaded all necessary software and printers and checked with me several times to make sure I could access what I needed. Thank you!"
Heather G.
02/13/2023 | on ticket #999328 - PC deployment Check-up
"Quick fix - Thanks"
John K.
02/10/2023 | on ticket #999493 - Assistance with MFA setup.
"I ask, it happens! this is the good life. Thanks Jordan. 👍👍"
Randy C.
02/10/2023 | on ticket #999486 - Phone Support - Extension 217 - Change of name
"Fast service"
Mary S.
02/09/2023 | on ticket #998582 - Printer Setup Request
"Sam does an excellent job in researching and locating any issues we experience with our phone system. Thanks for all you do."
Ileen C.
02/08/2023 | on ticket #999085 - NO Inbound calls
"Jordan provided the report I asked for, and did it quickly."
Jeff S.
02/08/2023 | on ticket #999172 - User total calls report
"I've been working with him the last few times. He's is awesome and knows his stuff."
Renee K.
02/08/2023 | on ticket #999110 - Call outs show Restricted
"Dave verified that my issue was legitimate and not a scam and got me back on line within minutes."
Robert A.
02/08/2023 | on ticket #999104 - Outlook credential prompt on Booking machine.
"thanks for fixing this issue!"
Randy C.
02/07/2023 | on ticket #998910 - Alert - Low Memory
"Like always Jordan responded immediately to our request!"
Kristin H.
02/07/2023 | on ticket #998999 - add soft ext# 104
"Excellent response time. Thank you."
Joan M.
02/06/2023 | on ticket #998989 - Guest Wireless Network
"Brian is always quick, efficient, and has good follow up!
"
Christine G.
02/06/2023 | on ticket #998853 - email
"Thank you very much on this. It ended up being more of a hassle than I thought but the end result should be good. Thanks again!"
Daniel B.
02/03/2023 | on ticket #998199 - MSI Computer
"Handled in a timely manner. Thank you!"
Marlie M.
02/03/2023 | on ticket #998845 - Check Printer
"thanks! its nice that i don't really have to explain much, My trifecta (as i like to call them my Rush - AKA possibly the greatest band ever) just knows what we need. MF'ing POWER TRIO!!!! anywho, thanks guys! 👍👍"
Randy C.
02/02/2023 | on ticket #998585 - New User request - Please create
"thanks Sam! nice and easy. 👍👍"
Randy C.
02/02/2023 | on ticket #998717 - Phone Extension - Change
"quick and accurate response"
Ciuni P.
02/01/2023 | on ticket #998610 - Question about voicemail: how do I access someone else's voicemail
"The tech, Vince was able to quickly figure out what was wrong and provide a solution for it."
Dalibor B.
02/01/2023 | on ticket #998074 - QC Fax No Dial Tone
"Hi TTx (Bill), The extended warranty purchase was successful. Thank you"
Lynn C.
02/01/2023 | on ticket #998676 - KZ computer she would like to extend the warranty
"Fast response from Jordan, appreciate his follow up to make certain the phone was operational for our new hire."
Tim M.
01/31/2023 | on ticket #998469 - New hire setup
"Brian makes it easy since - 1. he IS the man 2. knows my system well 3. is just fun to deal with!"
Randy C.
01/31/2023 | on ticket #998392 - Delete user accounts
"Sam deserves a raise!"
William T.
01/26/2023 | on ticket #996799 - Setup AA
"Thanks Dave for fixing that issue! 👍"
Randy C.
01/26/2023 | on ticket #998189 - Outlook will not authenticate.
"TTx, Thank you for the support on our repaired computer scan. The clean bill of health and speed check was just what we needed to see to move forward! Much Appreciated"
Karan S.
01/26/2023 | on ticket #998107 - Computer Scan 8 am 01/25/23
"SAM WAS PROMPT WITH OUR REQUEST AND ALWAY COURTEOUS"
Sheila M.
01/25/2023 | on ticket #997558 - Staff meeting message
"Very much appreciated the prompt response!"
Daniel B.
01/23/2023 | on ticket #997797 - Locked account
"Definitely appreciate the help!!"
Michael B.
01/20/2023 | on ticket #996508 - Onsite Support for Hazel
"All handled, thanks!"
Joe D.
01/20/2023 | on ticket #997308 - Incoming Email Issue
"Dave admitted that he may have been the one to make the mistake rather than me. I appreciate the honesty."
Amy L.
01/19/2023 | on ticket #997530 - AZURE Can we get 5 more AZURE licenses
"Smoothly and wonderfully as always. It is always a pleasure and rest assured my issue is taken care of by you."
Anthony C.
01/19/2023 | on ticket #997444 - Room 175
"Sam and Vinny provide excellent customer service. Thank you so much for all you do."
Ileen C.
01/19/2023 | on ticket #996508 - Phones Showing ' No Service'
"you folks are so quick to respond and fix stuff. thats great"
Kate B.
01/17/2023 | on ticket #997075 - high priority, cannot print a form in Pro doc. see below......please
"Appreciate the follow up and letting me know when to test again to see if Vast conference can recognize dialing the access code. Thanks."
Tim M.
01/17/2023 | on ticket #996791 - Calling into Vast conference - not connecting
"THANKS!"
Heather G.
01/17/2023 | on ticket #997244 - FW: iCloud Account Suspended
"Brian was very helpful and quick with his responses."
Kim G.
01/16/2023 | on ticket #996961 - Adobe Acrobat DC Instillation
"Sam from TTX rebooted our switch and then setup a ticket with our phone provider, Windstream and they solved the issue quickly."
Larry F.
01/16/2023 | on ticket #997160 - D CHannel Down
"Dave is always helpful!"
Amanda D.
01/12/2023 | on ticket #996894 - Rapid Issues
"Thanks for your prompt service on this. I was able to try out the webfax and it worked great."
Tim M.
01/12/2023 | on ticket #996699 - Web Fax Login Needing Reset
"very helpful, friendly and quick"
Randy S.
01/11/2023 | on ticket #996798 - Dell Support Assist Pop-up
"Great response from Jordan; helpful as usual."
Neelay P.
01/11/2023 | on ticket #996727 - FW: Phone Emails
"Thank you"
Vaughn M.
01/11/2023 | on ticket #996458 - Remove user
"That was fast!"
Heather G.
01/09/2023 | on ticket #996595 - Regarding something I noticed to you
"Prompt courteous service as usual. Happy New Year!"
Carol T.
01/06/2023 | on ticket #996455 - Terminated Employee
"Since Herminio has come to handle our issues at the department with his can do attitude it has been a relief knowing that he is there when needed to help or just answer questions and this incident was no different. This issue required off site as well as on sight attention and with his patience Herminio took the time to explain the issues and what needed to happen to correct them.
"
Robert A.
01/06/2023 | on ticket #996404 - Assistance with deleting files on Booking PC
"Great job!"
Michelle M.
01/05/2023 | on ticket #996236 - FW: Proofpoint Essentials - Quarantine Digest
"Dave was able to fix QuickBooks quickly. He also tried to make it so it doesn't get "broken" as often. I appreciate the suggestion to make things better."
Amy L.
01/05/2023 | on ticket #996303 - QuickBooks
"Thank you for the patience and help on this!! :)"
Daniel B.
01/05/2023 | on ticket #992467 - Datto BDR
"Quick response."
Amy L.
01/03/2023 | on ticket #995969 - Office 365 License add 1 std plus saas
"You guys are so fast an efficient!! Love how quickly problems are fixed."
Kate B.
01/03/2023 | on ticket #995954 - medium priority. reception cannot print envelopes from printer
"Thank you so much!!"
Joan M.
01/03/2023 | on ticket #995957 - FW: Proofpoint Essentials - Alert: Delivery blocked
"Dave is the best!"
Carol T.
01/03/2023 | on ticket #995965 - Rose's Computer
"Prompt Service. Courteous employees. Just a great company!"
Carol T.
12/30/2022 | on ticket #995700 - Holiday Schedule 2023
"TTx, Thank you for your prompt response relating the owner of the company to upgrade any official Apple products. Much Appreciated"
Lynn C.
12/29/2022 | on ticket #995620 - Software update
"Thank you!!!"
Alli W.
12/21/2022 | on ticket #995123 - Prodoc Printer Password
"Your team is the best. Happy Holidays!"
Carol T.
12/20/2022 | on ticket #994874 - Non-working phone
"Good Thank You"
Alyssa L.
12/16/2022 | on ticket #994633 - License Request for Adobe Acrobat
"Fast and successful. Thanks."
Michael G.
12/15/2022 | on ticket #994636 - FW: Proofpoint Essentials - Quarantine Digest
"Fast response gave me just what I needed."
Nick C.
12/15/2022 | on ticket #994273 - Switched to new DC, phones aren't grabbing DHCP
"quick response"
David J.
12/15/2022 | on ticket #994424 - Finastra issue
"One of the highlights of my TTx experience is working with Dave- He is very knowledgeable in his field and always a pleasure to work with very annoying issues that would normally make me pull my hair out. I always have a smile at the end of the conversation even if we cant find a solution just yet. Great employee! Thank you!
"
Rene D.
12/14/2022 | on ticket #994437 - DVD Drive not working to burn disks.
"efficient and responsive as usual"
Carol T.
12/13/2022 | on ticket #994242 - Router & Switch Offline
"Jordan is very helpful! Quick and easy."
Ann O.
12/12/2022 | on ticket #993634 - New user
"Thank you!!"
Daniel B.
12/09/2022 | on ticket #992157 - SSL Expiration
"Fast response, quick resolution of issue."
Ann H.
12/09/2022 | on ticket #993762 - Sound not playing from Laptop Speakers
"Sam is awesome as usual!"
Barbara M.
12/08/2022 | on ticket #993586 - Page
How We Use Net CSAT Score
The calculation
The Net CSAT Score is a single number that gives us an overall picture of how well we’re doing, based on how many positive and negative reviews we’ve received. Because it’s standardized, it’s a metric we can track weekly, and manage against. It’s calculated like this:
(Percent Positive Reviews – Percent Negative Reviews) / Total Reviews = Net CSAT Score
Feedback Collection
Every time a customer closes a support ticket, they have the opportunity to provide feedback on how well we met the expectations of our brand promise throughout that specific interaction. If they want to provide an optional comment, they are encouraged to do so. We average over 250 reviews every quarter, and broadcast our real-time CSAT score on a dashboard in our network operations center (NOC).