thank you so much for all the help in such a critical time. it is very nice to know i’m in good hands and my issues will solved. Thanks all that helped out!! Thanks Johnathan!! Thanks Herminio!!! 👍😊👍
Our Customer Satisfaction
Top Reviews
Randy C.
11/20/2023
on ticket #1022325 - NAS Offline
Quick response and help from Brian as always. Additional information provided that will help me plan to address the issue in the future. Thank you!
Christine G.
11/16/2023
on ticket #1022902 - Disk Space
The tech took a very short time in fixing the problem and went above helping me out with hopefully deterring future issues
John S.
10/26/2023
on ticket #1021371 - Phone Issue
Dave was very helpful and did a lot of troubleshooting to find the problem. he also checked back regularly to see if there were any more problems. Excellent customer service. 10 out of 10!!
Katie H.
10/18/2023
on ticket #1020416 - Review Account lock outs for Katie's Account
Sam did a great job of working through the problem with me and scheduling a convenient time to resolve the issue. Thanks!
Gene H.
10/16/2023
on ticket #1020321 - calls are going to a mailbox that says it can't take messages
Braeden was willing to stop by the office multiple times to work on the various laptop problems. He was able to find the problem with the usb ports on the newest laptop.
Bruce M.
09/21/2023
on ticket #1017849 - Engineering Laptop - COM1 Port Problem
As always you guys hung in there during multiple calls to our 365 vendor to make sure this was up and running. Thanks for the patience and fantastic customer service!
William T.
09/18/2023
on ticket #1018331 - Voicemail to Email for user
SmileBack Rating
97.5
100
All Reviews
"Quick and response support. Thank you!!"
Andy M.
03/06/2024 | on ticket #1034295 - Communicator no working - Reinstall
"Excellent service as always."
Carol T.
03/06/2024 | on ticket #1034797 - Laptop
"Response was quick and we were able to work with Verizon"
Ryan T.
03/05/2024 | on ticket #1034663 - Mitel issue - can't make or receive calls
"Chris was quick to assist and verify the packets were going through."
Daniel S.
03/05/2024 | on ticket #1034556 - machine unable to communicate on network
"Jordan is awesome!"
Michelle C.
03/04/2024 | on ticket #1034529 - Change message
"Dave is the best. I appreciate his sense of humor when dealing with me."
Julie L.
03/04/2024 | on ticket #1034572 - attach documents to an email
"Awesome job by Brian he went above and beyond determining why the laptop wasnt responding and then monitoring the progress of the repair and install of the OS which took the entire day."
Dean P.
03/04/2024 | on ticket #1034304 - issues with start menu
"Aaron's command of the software and the ease in which he dealt with clients issues while offering action items."
Eric M.
03/01/2024 | on ticket #1030083 - Request for training
"great personal communication & friendly interaction"
Eric Z.
03/01/2024 | on ticket #1034352 - Teams Sign In Error
"Very quick turnaround time"
Carol C.
02/27/2024 | on ticket #1033764 - fax machine
"The Village is fortunate to have such a great support team!"
Carol T.
02/26/2024 | on ticket #1033611 - Council meeting laptop
"Outstanding support! Thank you!"
John K.
02/26/2024 | on ticket #1033670 - At Home Printer Setup
"Brian's help is appreciated! He did a great job in setting up the new laptop. Brought over items from old machine. Knowledgeable and friendly. Thank you Brian!"
Bob G.
02/23/2024 | on ticket #1033022 - New Laptop Set up
"Easy to talk to, understood the problem I was having and worked towards a solution."
Joe G.
02/23/2024 | on ticket #1033059 - Xerox Printer Driver/Office Print Issues
"I was panicked clicking on a link from a known source and Braeden did an outstanding job responding to my request, and a special thank you to Dave for also checking in when he didn't know Braeden was already on task. I appreciate all the help and reassurance!! Thank you!"
Amy L.
02/22/2024 | on ticket #1028187 - Emergency - I clicked on a CWD link
"Easy fix! Thanks Herminio"
Alanna S.
02/22/2024 | on ticket #1031609 - Card access program
"Awesome, as usual."
Will C.
02/22/2024 | on ticket #1032090 - Mitel Connect Power Routing
"everything went smoothly thank you so much"
Laura A.
02/22/2024 | on ticket #1031963 - New Phone Request
"Dave is the best!"
Carol T.
02/21/2024 | on ticket #1032919 - Install Screen capture software on 2 computers.
"again great assistance with several clarifying back and forths that resulted in our new printer working perfectly. Appreciate you all so much"
Dean P.
02/20/2024 | on ticket #1031426 - New HP Printer
"Jordan Alegant is awesome. He followed up quickly and listend to my concerns. He was able to duplicate the issue and resolve it in no time. He then dove into another issue I was having with the app and had to kick it over to another vendor. Once again, he followed up quickly and did everything he could to resolve the issue. I would prefer working with him any time I have an issue. Great Job!"
Chris A.
02/16/2024 | on ticket #1029518 - User issue at Helpdesk
"Dave is the best. Really going to miss his friendly personality and expertise."
Carol T.
02/13/2024 | on ticket #1031500 - Positive Pay
"The response time is good and the techs are knowledgeable."
Daniel S.
02/13/2024 | on ticket #1030197 - network
"Kyle was awesome! He never gave up and got the issue resolved. Thank you"
Michelle M.
02/13/2024 | on ticket #1031473 - Issue with Cursor
"Thank you so much!!!"
Joan M.
02/12/2024 | on ticket #1031428 - Cell phone issues with email
"Dave was knowledgeable and quickly got me back to work. He walked me through step my step and ensured everything needed was working before getting off the phone with me."
Tiffany H.
02/12/2024 | on ticket #1031392 - VPN setup on laptop.
"Brian was so helpful! He is awesome"
Lisa L.
02/12/2024 | on ticket #1031381 - documents missing
"Love the fast response! Thank you for all you do for us.
"
Ryan C.
02/09/2024 | on ticket #1031306 - Scan Folder on I Drive and on Printers
"Thanks for the speedy service!"
Heather G.
02/09/2024 | on ticket #1031284 - White List Email address
"QUICK RESPONSE."
Maria G.
02/08/2024 | on ticket #1031100 - PROOFPOINT ESSENTIALS
"Always making me feel better when I am unsure if I am protected. Thanks again!"
Stan K.
02/07/2024 | on ticket #1030190 - FW: Proofpoint Essentials - Quarantine Digest
"Speedy follow up, thank you."
Tim M.
02/06/2024 | on ticket #1029450 - phone
"Easy to work with and handled my request."
Kurt K.
02/05/2024 | on ticket #1029985 - Training account
"quick response"
Mary M.
02/05/2024 | on ticket #1029938 - Reset phone password
"Dave was awesome in helping me clean up some items in our tenant."
Dean P.
02/02/2024 | on ticket #1029718 - New hire - change needed
"Brian was really helpful and actually offered a helpful suggestion for an issue not on the ticket. Thanks!"
Mary M.
02/02/2024 | on ticket #1029508 - ODBC Link Assistance
"Easy to work with, very knowledgeable, with great communication! Thanks so much!"
Julie L.
02/02/2024 | on ticket #1029637 - not able to bring up quotes in AMS.
"I really appreciate the ticketing system and the TTx staff that resolve our issues! Thank you for being there."
Ryan C.
02/01/2024 | on ticket #1029452 - T Drive not syncing
"Timely, efficient, and polite. Great all around."
Kurt I.
01/31/2024 | on ticket #1029465 - New Email User
"Problem to Bryan - magic - problem solved!!"
Randy C.
01/30/2024 | on ticket #1029356 - SCADA App not Working on PC
"The quick response"
Judy D.
01/30/2024 | on ticket #1029408 - OUTLOOK
"Resolved quickly"
Helen D.
01/30/2024 | on ticket #1029345 - Black Screen Freeze
"Thanks Dave!"
Liz P.
01/30/2024 | on ticket #1029357 - Gold Printer Installs for new workstation.
"Brian was very helpful!"
Kara D.
01/29/2024 | on ticket #1029326 - Printer screen popup
"Fast response."
Michelle M.
01/26/2024 | on ticket #1028738 - Certification Issue
"Always quick to respond! Thanks Dave!"
Liz P.
01/26/2024 | on ticket #1029219 - Dept Folder
"Thank you for the help."
Elizabeth K.
01/25/2024 | on ticket #1028712 - VIRUS POP UPS
"Dave is worth more than his weight in gold. Don't ever let him leave."
Carol T.
01/25/2024 | on ticket #1028647 - Program help
"quick to respond! thanks Dave!"
Lynne P.
01/24/2024 | on ticket #1028538 - Access to the Z:Drive
"Kyle is the best!"
Lynne P.
01/23/2024 | on ticket #1028540 - scanner
"Feature was already fixed, before we even talked about it. Plus, other concerns were addressed, which I was going to ask about later. Great job."
Cliff S.
01/23/2024 | on ticket #1028441 - Soft Phone feature server setup
"Dave was quick and professional but still took time to answer my questions."
Ryan C.
01/23/2024 | on ticket #1028522 - Cannot connect to Office 365
"Once again TTx's staff was able to diagnose the issue and provide a solution to correct the problem thanks to Dave and Bryan England."
Robert A.
01/23/2024 | on ticket #1028491 - Connecting Device to Wireless
"Brian was very helpful and worked with me until the problem was solved. Thank you!"
Kara D.
01/19/2024 | on ticket #1028296 - USB connections
"Spot on as always! Thank you!"
Gregg A.
01/18/2024 | on ticket #1027888 - Add A.M. to deskphone MAC
"thank you Brian!!! 😊😊"
Randy C.
01/17/2024 | on ticket #1027428 - new account
"Bryan types MAGIC!!! 🤣🤣"
Randy C.
01/17/2024 | on ticket #1025479 - Server Room Switch - PoE Failure
"Fast response and resolution."
Julie S.
01/16/2024 | on ticket #1027934 - SLC ES
"Sam is always a great help!"
Brenton P.
01/15/2024 | on ticket #1027754 - Calls not showing up on Brightmetrics queues
"Braeden was helpful, knowledgeable, patient and nice to work with."
Lisa H.
01/11/2024 | on ticket #1027295 - Lisa H PC
"TTx has always quickly responded to our needs.
"
Daniel S.
01/11/2024 | on ticket #1027388 - Rejected email
"Dave was great. We have worked on this issue for some time and while I had problems, he comfortably found a 'work around' and it will work for what I need. Went great. thanks"
Joshua G.
01/10/2024 | on ticket #1027160 - Archived files for Josh - access and disappearing
"Brian always fixes all issues very quickly"
Tommy A.
01/09/2024 | on ticket #1026683 - Microsoft Outlook Issue
"Fast response by Jordan allowing me to access the faxing link, thanks."
Tim M.
01/08/2024 | on ticket #1026734 - Web Fax- please assist
"Fast response, checked to make sure fax line was still active. Thanks."
Tim M.
01/08/2024 | on ticket #1026541 - Concerns with number
"thank you Herminio!!!!!!!!!!"
Randy C.
01/04/2024 | on ticket #1026789 - No audio from external camera
"Thank you Brian! always helpful, always the MAN!!"
Randy C.
01/03/2024 | on ticket #1026564 - Permissions issues
"Sam was fast acting and aware of the situation he was in. Sam always gets the job done."
Thomas L.
12/21/2023 | on ticket #1025896 - Phones down, they all say "No Service"
"Prompt service as always!"
Gregg A.
12/21/2023 | on ticket #1025947 - Employee
"Quick response!"
Liz P.
12/20/2023 | on ticket #1025838 - Add to Email Group
"Jordan was wonderful, thank you!"
Karen G.
12/19/2023 | on ticket #1025570 - Re: Christmas Holiday Notification
"Thank you!"
Heather G.
12/11/2023 | on ticket #1024941 - Please release and white list this email address
"Fast response by Sam, thank you."
Tim M.
12/11/2023 | on ticket #1024947 - phone not ringing - please assist
"Detailed understanding of the requests. Fast response."
Bert E.
12/08/2023 | on ticket #1024667 - New User phone extension setup request
"Thanks for the quick response!"
Rick N.
12/08/2023 | on ticket #1024803 - No printers
"Kyle had me taken care of very quickly!"
Debra G.
12/07/2023 | on ticket #1024535 - problem opening Gold sessions
"Great communicators! Awesome job!"
Gregg A.
12/07/2023 | on ticket #1024544 - Ext 4187
"great customer service and we are all set."
Jeff A.
12/05/2023 | on ticket #1024044 - change VM destination for group timeout
"The tech (David) was very knowledgeable."
Robert A.
12/04/2023 | on ticket #1024431 - Copying folder to disc is not working.
"Thank you. I am up and running."
John L.
12/01/2023 | on ticket #1024030 - HY-8 software install
"Sam responded quickly, remotely logged into PC and rectified the issue. Thanks."
Tim M.
12/01/2023 | on ticket #1024092 - Please assist on PC
"Timely smooth process, thank you!"
Steven S.
12/01/2023 | on ticket #1021916 - Mitel Upgrade 11/30 8AM ET
"as usual Brian O is AWESOME!!!!!!"
Randy C.
11/30/2023 | on ticket #1024048 - FW: Proofpoint Essentials - Quarantine Digest
"Thank you Brian and Jonathan! The new portal looks great, a lot of new enhancements and user friendly!"
Lynn C.
11/27/2023 | on ticket #1023364 - TTx Portal Unable to Access FW: Password Reset Requested
"Excellent assistance by Dave!"
Liz P.
11/27/2023 | on ticket #1023539 - Email/Temporary Password Change or Removal of Access
"Thank you!"
Joan M.
11/27/2023 | on ticket #1023666 - Guest Wireless Network Password
"Great job!"
Gregg A.
11/22/2023 | on ticket #1023158 - Add user to phone
"Only had to contact once to get this closure set up as requested"
Sheila M.
11/22/2023 | on ticket #1023078 - OFFICE CLOSURE
"thanks for the help with this OT scan!"
Randy C.
11/21/2023 | on ticket #1020142 - GrayMatter Report - Firewall Rules
"thank you Herminio and for the web browser view explanation!!"
Randy C.
11/21/2023 | on ticket #1023444 - vSphere - Software - install
"timely update"
John D.
11/20/2023 | on ticket #1023394 - Employee updates
"No advanced notice on the server address change. Today's fix was quick."
John K.
11/20/2023 | on ticket #1023270 - Unable to sign into NetExtender
"Outstanding service...thank you again!"
Gregg A.
11/20/2023 | on ticket #1023161 - Please add user to phone
"thank you so much for all the help in such a critical time. it is very nice to know i'm in good hands and my issues will solved. Thanks all that helped out!! Thanks Johnathan!! Thanks Herminio!!! 👍😊👍"
Randy C.
11/20/2023 | on ticket #1022325 - NAS Offline
"The swift response to my dilemma! THANK YOU!"
Heather G.
11/16/2023 | on ticket #1023042 - Need new mouse
"Quick response and help from Brian as always. Additional information provided that will help me plan to address the issue in the future. Thank you!"
Christine G.
11/16/2023 | on ticket #1022902 - Disk Space
"issue resolved"
Helen D.
11/13/2023 | on ticket #1022600 - Unable to Access CashPro Site (Chrome)
"Quick response and fixed asap."
Connie R.
11/13/2023 | on ticket #1022772 - Teams
"Jordan...... WHAT A GREAT GUY."
Graham M.
11/10/2023 | on ticket #1022610 - my phone calls
"thank you!!"
Randy C.
11/09/2023 | on ticket #1022479 - please remove profile
"Outstanding customer support. Handled with ease. Thank you a bazillion times!"
Gloria P.
11/03/2023 | on ticket #1022065 - Password reset for
"Brian O. came thru in the clutch as usual and handled the issue! Thanks Brian!"
Dan L.
11/02/2023 | on ticket #1021974 - New user needs set up
"Knowledgeable employees."
Robert A.
11/01/2023 | on ticket #1021773 - Not logging on to domain properly
"Herminio is very good at what he does."
Adrianne N.
11/01/2023 | on ticket #1021678 - FW: NEW WORLD ERRORS
"Very fast and efficient service. Thought of things we never would have known to look into."
Mariann F.
11/01/2023 | on ticket #1021761 - email/O365 compromised
"thank you Brian!!"
Randy C.
10/30/2023 | on ticket #1021537 - account reset
"thank you Chris!! awesome of you to jump in and help out!!!!!! 👍😃👍"
Randy C.
10/27/2023 | on ticket #1021449 - Issues with a shared folder link on some machines
"The tech took a very short time in fixing the problem and went above helping me out with hopefully deterring future issues"
John S.
10/26/2023 | on ticket #1021371 - Phone Issue
"Sam responded quickly changing a phone over to the group. Thanks."
Tim M.
10/26/2023 | on ticket #1021437 - extension reading
"Great customer service!"
RIck Z.
10/26/2023 | on ticket #1020736 - Hunt Group
"Fast response, much appreciated, thanks."
Tim M.
10/23/2023 | on ticket #1020988 - New hire - phone setup
"Immediate response (by Sam). Your entire team is always so responsive, helpful and knowledgeable. Thanks."
Kelli K.
10/20/2023 | on ticket #1021043 - please remove access
"Thank you for the quick response on this!"
Laura T.
10/19/2023 | on ticket #1020987 - Email block
"Dave was very helpful and did a lot of troubleshooting to find the problem. he also checked back regularly to see if there were any more problems. Excellent customer service. 10 out of 10!!"
Katie H.
10/18/2023 | on ticket #1020416 - Review Account lock outs for Katie's Account
"Thank you for the after hours support! Bri/yan’s (and Chris) are the best!"
Craig S.
10/17/2023 | on ticket #1020873 - On Call: - Arizona No Internet
"Sam did a great job of working through the problem with me and scheduling a convenient time to resolve the issue. Thanks!"
Gene H.
10/16/2023 | on ticket #1020321 - calls are going to a mailbox that says it can't take messages
"Responded quickly and issue resolved!"
Tiffany K.
10/16/2023 | on ticket #1020686 - Password Change
"Prompt, accurate service!"
Greg A.
10/13/2023 | on ticket #1020532 - User
"As usual, Sam was excellent!"
Will C.
10/12/2023 | on ticket #1020374 - Unable to access voicemail
"Prompt response by Jordan getting our holiday recording all set, thanks."
Tim M.
10/12/2023 | on ticket #1020379 - Holiday party recording - changes
"Thank you Brian!! always helpful! always THE MAN!!!! 👍👍"
Randy C.
10/12/2023 | on ticket #1019448 - FW: Annette's Phone
"My problem was solved, and the assistance was thorough and professional."
Cindy P.
10/11/2023 | on ticket #1019806 - Mitel through my computer
"Thank you very much for your patience with me."
Joan M.
10/10/2023 | on ticket #1020218 - iPhone issues
"Great service as usual."
Louis G.
10/10/2023 | on ticket #1019802 - Intercom Issue - reboot
"Super quick to reply as always :)"
Mariann F.
10/10/2023 | on ticket #1020145 - User
"Responded quickly and accurately."
Alex K.
10/06/2023 | on ticket #1019873 - Work group calls only ringing for a second
"Fix was rather easy. Able to get up and running fairly quickly."
Alanna S.
10/06/2023 | on ticket #1019483 - Cannot access our card reader program
"Info received quickly and I am passing it on to other officers."
Alanna S.
10/06/2023 | on ticket #1019888 - Microsoft authenticator
"Extremely fast and efficient response time. Thank you!"
Chris T.
10/04/2023 | on ticket #1019884 - License Violation Message in Mitel
"Dave took care of our issue promptly. Service with a smile!"
Carol T.
10/04/2023 | on ticket #1019835 - Eliminate e mail
"Good service per usual."
Louis G.
10/04/2023 | on ticket #1019834 - Alert - Low Memory
"All is good here. Good service as usual."
Louis G.
10/03/2023 | on ticket #1019409 - Report For DID phones
"Friendly and helpful as always, especially Dave."
Cindy P.
10/03/2023 | on ticket #1019734 - Read only?
"Jordan is the man! Always makes it nice and easy."
Alex H.
09/28/2023 | on ticket #1019491 - New User
"Awesome job...prompt!!!"
Greg A.
09/26/2023 | on ticket #1019285 - Employee login
"Prompt action taken upon request of changes."
Alanna S.
09/26/2023 | on ticket #1015768 - Requesting help for programming
"Very prompt and completed exactly what I needed"
Alex K.
09/25/2023 | on ticket #1019184 - Running out of IPPhone licenses
"Fast response and fast resolution. Sam is always helpful and easy to work with."
Scott P.
09/22/2023 | on ticket #1019079 - 800 number not working
"Dave was helpful as usual."
Rose S.
09/22/2023 | on ticket #1018891 - Printer Issues
"jordan was quick to reply with a solution, thanks."
Tim M.
09/22/2023 | on ticket #1018897 - 3-way calling question
"everything was worked out great, Braeden Smith is very professional and helpful!"
Jen S.
09/21/2023 | on ticket #1018940 - outlook password
"Thanks Jordan for assisting with this request."
Tim M.
09/21/2023 | on ticket #1018904 - Pin needed for login for HT User
"Braeden was willing to stop by the office multiple times to work on the various laptop problems. He was able to find the problem with the usb ports on the newest laptop."
Bruce M.
09/21/2023 | on ticket #1017849 - Engineering Laptop - COM1 Port Problem
"The TTx support staff if excellent at what they do."
Nick T.
09/21/2023 | on ticket #1018204 - Mobile App connectivity
"The help came fast and the tech was very friendly."
Erin B.
09/21/2023 | on ticket #1018826 - New Employee
"Problem solved in time."
Ron T.
09/21/2023 | on ticket #1018236 - Mitel accounts for new hire - "Your voice mailbox is not available"
"Sam responded quickly to my questions, thank you for your prompt help."
Tim M.
09/20/2023 | on ticket #1017729 - New hire phone setup
"thank you Dave!!"
Randy C.
09/20/2023 | on ticket #1018915 - tablet has the password expired.
"thanks Bryan! 👍😃👍"
Randy C.
09/18/2023 | on ticket #1015761 - Connectivity Issue with Mobile SCADA Tablet
"As always you guys hung in there during multiple calls to our 365 vendor to make sure this was up and running. Thanks for the patience and fantastic customer service!"
William T.
09/18/2023 | on ticket #1018331 - Voicemail to Email for user
"Such quick service! Thank you, Kyle!"
Heather G.
09/13/2023 | on ticket #1018221 - Please release
"Super quick response. Thanks!"
Andy F.
09/12/2023 | on ticket #1018009 - phone system backup
"Thank you Jon, I appreciate you always being on top of our updates."
Lynn C.
09/11/2023 | on ticket #1017977 - Critical Issue SentialOne
"thanks Bryan!!"
Randy C.
09/11/2023 | on ticket #1017907 - NetExtender license issue
"thank you TTX team for the help and support on this! Big step done, thanks for helping us in the OT side as well as the IT side."
Randy C.
09/11/2023 | on ticket #1016411 - Graymatter Security Assessment 2023
"fast response"
Tyler S.
09/08/2023 | on ticket #1017824 - release email quarantine
"Dave is always great, attentive, solves problems quickly and personable!"
Liz P.
09/08/2023 | on ticket #1017847 - needs account unlocked
"thank you Brian - as always YOU ARE AWESOME!!!! 👍😃👍"
Randy C.
09/07/2023 | on ticket #1017724 - FW: QUARANTINE
"Appreciate the quick response"
Rick Z.
09/07/2023 | on ticket #1017688 - Workgroup User Issue
"Quick response"
Rick Z.
09/06/2023 | on ticket #1017608 - Directory Dial Issue
""
Bert E.
09/05/2023 | on ticket #1017063 - duplicate DTMF tones when calling one number with certain audio settings
"quick and efficient solution found!"
Christian L.
09/01/2023 | on ticket #1017067 - Phone problem
"Very prompt service from Braeden. Thank you."
Mariann F.
09/01/2023 | on ticket #Account 1017343 - Account Shutdown
"Thanks for the fast response"
Rick N.
09/01/2023 | on ticket #1017368 - Proofpoint
"Same day resolution."
Bert E.
08/31/2023 | on ticket #1017270 - TTx portal access assistance needed
"thank you Bryan for the in-depth help! I know AT&T sucks and is a pain to deal with especially when they hang up on you."
Randy C.
08/30/2023 | on ticket #1016777 - Internet Packet Loss
"Kyle did a good job getting this computer working."
Jim R.
08/30/2023 | on ticket #1017060 - Dave's Computer
"Jordan is the best!"
Barton M.
08/28/2023 | on ticket #1015739 - Phone Switch
"Thank you very much. Everything is working as it should."
Matt N.
08/28/2023 | on ticket #1016792 - Check Printer
"Thank you Kyle for your help!"
Heather G.
08/25/2023 | on ticket #1015592 - New WatchFire Sign
"My problem is fixed!"
Cindy P.
08/24/2023 | on ticket #1016694 - Laptop microphone
"Prompt and dependable service!"
Patrick P.
08/23/2023 | on ticket #1016236 - Create User
"Dave is great. Quick response, quick resolution."
Daniel S.
08/22/2023 | on ticket #1016393 - Issue with a zip file
"Our issue was resolved to the satisfaction of all."
Carol T.
08/22/2023 | on ticket #1015838 - New Printer
"An enormous thank you to Jonathan and Dave! I appreciate your resolve on the email issue and taking the time to ensure that everything was in working order. Thank you again"
Lynn C.
08/22/2023 | on ticket #1016415 - Mailbox access and Mailbox access
"Speed in resolution. Thank you!"
Joan M.
08/21/2023 | on ticket #1016311 - FW: Proofpoint Essentials - Alert: Delivery blocked
"Dave was quick and efficient -- I appreciated that he was able to assist me and get this taken care of. Thanks"
Fran B.
08/18/2023 | on ticket #1016186 - Wif-Fi log in
"Jordan was incredible. Extremely pleasant, quick service. Asked great questions, waited to confirm the solution was working. Thanks Jordan!!!!"
Brad B.
08/17/2023 | on ticket #1015877 - Create new VM greeting for temporary posting
"This was a complicated project and it was handled efficiently and effectively!"
Jack H.
08/16/2023 | on ticket #1015538 - Microsoft SQL Server Help
"Very prompt and effective response. Thanks Brian!"
Mariann F.
08/14/2023 | on ticket #1015737 - Missing Emails
"Thank you for your fast and courteous response and updates."
Michael C.
08/11/2023 | on ticket #1015618 - Outlook Web Access
"Herminio was very nice, and I like that he takes the time to call. It gives a personal touch and makes one feel like their technical issues are important to him too."
Christopher S.
08/11/2023 | on ticket #1015646 - Prodoc-idocvault
"Problem solved, All is good."
Joe T.
08/11/2023 | on ticket #1p15634 - Computer
"Dave is the best."
Michael G.
08/08/2023 | on ticket #1015039 - how to access a VPN
"Dave can never leave TTX."
Carol T.
08/08/2023 | on ticket #1015401 - Dave can never leave TTX.
"Quick service and you were able to help myself and another vendor accomplish our task!"
Alanna S.
08/07/2023 | on ticket #1015340 - Power Alarm backup from UCPDSVR4
"The TTX team is always so quick to respond and help."
Janelis M.
08/05/2023 | on ticket #1015243 - On-Call Voicemail. Camera System issues.
"Jordan was fantastic to work with and quickly recognized the resolve for the issue."
Shannon W.
08/04/2023 | on ticket #1015102 - No in/out
"Thanks"
Rick N.
08/02/2023 | on ticket #1014941 - Proofpoint
"Vince always does a great job for us. He's a keeper for sure."
John W.
08/02/2023 | on ticket #1014413 - No Subject
"Always helpful.
"
Don C.
08/01/2023 | on ticket #1014739 - Computer
"Thanks Jordan!"
Neelay P.
07/31/2023 | on ticket #1014645 - Extension 2123
"thanks for he help Dave"
Cheryl M.
07/28/2023 | on ticket #1014587 - Need to restore file.
"A more unique problem with Microsoft policies that was resolved with good advice."
David R.
07/28/2023 | on ticket #1014500 - FW: Rule detected - High volume of sensitive information shared externally
"thanks Brian! helpful as always!
"
Randy C.
07/27/2023 | on ticket #1014528 - FW: Proofpoint Essentials - Quarantine Digest
"The issue was resolved"
Lynn C.
07/26/2023 | on ticket #1014494 - trying to send out email from her outlook account.
"Quick response"
Andy M.
07/26/2023 | on ticket #1014481 - Apply DID numbers
"Thank you for the quick response!"
Heather G.
07/26/2023 | on ticket #1014454 - Release emails
"👍👍"
Randy C.
07/25/2023 | on ticket #1014342 - Decommissioned Laptop
"thank you Brian!"
Randy C.
07/25/2023 | on ticket #1014297 - account reset - NewUser1
How We Use Net CSAT Score
The calculation
The Net CSAT Score is a single number that gives us an overall picture of how well we’re doing, based on how many positive and negative reviews we’ve received. Because it’s standardized, it’s a metric we can track weekly, and manage against. It’s calculated like this:
(Percent Positive Reviews – Percent Negative Reviews) / Total Reviews = Net CSAT Score
Feedback Collection
Every time a customer closes a support ticket, they have the opportunity to provide feedback on how well we met the expectations of our brand promise throughout that specific interaction. If they want to provide an optional comment, they are encouraged to do so. We average over 250 reviews every quarter, and broadcast our real-time CSAT score on a dashboard in our network operations center (NOC).